Programmer / Technical Support Specialist
1 week ago
Job Summary:
This position is responsible for the implementation and programming of commercial intrusion, access control, fire, and video systems. The successful candidate will be a part of the Technical Services Group, which provides technical support and final commissioning of client systems.
Key Responsibilities:
- Provide technical support for commercial intrusion, access control, fire, and video systems
- Install, configure, program, and perform final commissioning of systems
- Provide end-user training and technical guidance
- Collaborate with installation, project management, engineering, and other departments to ensure seamless system integration
- Assist other technical support specialists in the work group and provide expertise as needed
- Interact professionally with customers and stakeholders while performing duties
- Troubleshoot problems remotely or on-site as required
- Complete service reports and other documentation as needed
- Achieve exceptional results for customer satisfaction and loyalty
Requirements:
- Minimum 3-5 years of experience in electronic security systems or Information Technology
- Degree in Electronics, Information Technology, or equivalent experience
- Excellent communication and interpersonal skills
- Strong computer skills, software aptitude, and electronics background
- Proven ability to manage multiple tasks and prioritize responsibilities
- Technical licenses and certifications are a plus
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