Current jobs related to Customer Service - Orchard Park - Bryant & Stratton College

  • Customer Service Ambassador

    4 weeks ago

    Orchard Park, New York, United States raymour and flanigan Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to our clients,...

  • Customer Service Representative

    1 month ago

    Orchard Park, United States Bryant & Stratton College Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative. In this role, you will be responsible for providing exceptional customer service to prospective students, answering their inquiries, and guiding them through the enrollment process.Key ResponsibilitiesRespond to high-volume calls...

  • Customer Service Representative

    2 weeks ago

    Orchard Park, United States Bryant & Stratton College Full time

    Job SummaryBryant & Stratton College is seeking a highly motivated and customer-focused Financial Aid Customer Service Representative to join our team. As a key member of our financial aid team, you will be responsible for providing exceptional customer service to students and families, ensuring accurate and timely processing of financial aid applications,...

  • Customer Service Representative

    2 weeks ago

    Orchard Park, United States Bryant & Stratton College Full time

    Job SummaryBryant & Stratton College is seeking a highly skilled and customer-focused Financial Aid Customer Service Representative to join our team. As a key member of our financial aid team, you will be responsible for providing exceptional customer service to students and families, ensuring accurate and timely financial aid processing, and maintaining...

  • Customer Service Ambassador

    1 month ago

    Orchard Park, United States Nothing Bundt Cakes - Amherst Full time

    Join Our Team at Nothing Bundt Cakes - AmherstWe're looking for a talented and enthusiastic individual to join our team as a Guest Service Representative. As a Joy Creator, you'll play a vital role in creating an exceptional experience for our guests, ensuring they leave with a smile on their face and a Bundt cake in hand.Benefits:Flexible schedule to...

  • Customer Service Ambassador

    2 weeks ago

    Orchard Park, New York, United States Nothing Bundt Cakes - Orchard ParkAmherst Full time

    Job OverviewWe're seeking a talented Guest Service Representative to join our team at Nothing Bundt Cakes - Orchard Park/Amherst. As a Joy Creator, you'll play a vital role in creating a warm and welcoming environment for our guests. Your primary responsibility will be to ensure that every guest leaves with a smile on their face and a cake in their hands.Key...

  • Customer Service Representative

    6 days ago

    Orchard Park, United States Bryant & Stratton College Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Bryant & Stratton College. As a key member of our financial aid department, you will be responsible for providing exceptional customer service to students and their families, ensuring a seamless and supportive experience throughout the financial...

  • Customer Service Advisor

    5 months ago

    Orchard Park, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures...

  • Customer Service Ambassador

    2 weeks ago

    Orchard Park, New York, United States Nothing Bundt Cakes - Orchard ParkAmherst Full time

    Job OverviewWe're seeking a talented Guest Service Representative to join our team at Nothing Bundt Cakes - Orchard Park/Amherst. As a Joy Creator, you'll play a key role in creating a warm and welcoming environment for our guests.Key ResponsibilitiesProvide exceptional customer service and ensure a positive experience for every guestAssist guests in...

  • Customer Service Representative

    7 days ago

    Orchard Park, New York, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting them every time. You will make a connection with guests by engaging in friendly and genuine conversation throughout each transaction. Additionally, you will welcome guests into self-checkout and provide assistance as needed....

  • Customer Service Representative

    2 weeks ago

    Orchard Park, United States Bryant & Stratton College Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative. In this role, you will play a critical part in supporting college-wide enrollment efforts by providing exceptional recruitment-related call support to prospective students.This is an excellent opportunity for someone who thrives...

  • Customer Service Representative

    3 weeks ago

    Orchard Park, United States Valvoline Instant Oil Change Full time

    Unlock Your PotentialAt Valvoline Instant Oil Change, we're driven by a passion for delivering exceptional customer experiences. As a Customer Relations Specialist, you'll play a vital role in shaping our guests' perceptions of our brand.Your Key ResponsibilitiesDeliver a warm and welcoming greeting to every guest, setting the tone for a positive...

  • Customer Service

    6 months ago

    Orchard Park, United States Bryant & Stratton College Full time

    The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environ Customer Service, Service, Skills, Retail, Education, Associate

  • Food Service Manager

    4 weeks ago

    Orchard Park, United States Personal Touch Food Service Full time

    Job DescriptionJob DescriptionDescription:Location Name: South TownsRate of Pay: $50,000 $60,000 (41 week work schedule)Hours of Work / Schedule: Monday- FridayFull time positionCome join our team at Personal Touch Food Service!We have immediate opening for Food Service Manager in the South Towns!Come join our team at Personal Touch Food Service!We...

  • Food Service Manager

    4 weeks ago

    Orchard Park, United States Personal Touch Food Service Full time

    Job Title: Food Service ManagerPersonal Touch Food Service is seeking a highly skilled and experienced Food Service Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food...

  • Food Service Manager

    4 weeks ago

    Orchard Park, United States Personal Touch Food Service Full time

    Job Title: Food Service ManagerWe are seeking a highly skilled and experienced Food Service Manager to join our team at Personal Touch Food Service. As a Food Service Manager, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive high-quality food and exceptional service.Key...

  • Food Service Manager

    2 weeks ago

    Orchard Park, United States Personal Touch Food Service Full time

    Job OverviewPersonal Touch Food Service is seeking a highly skilled and experienced Food Service Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional food and service in a courteous environment, using current food trends to produce quality food/menu products and achieve strong financial...

  • Customer Service Rep

    3 months ago

    Forest Park, United States Service Partners Full time

    Your Responsibilities. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we w Customer Service, Service, Retail, Customer, Skills

  • Food Service Team Member

    1 month ago

    Orchard Park, New York, United States Personal Touch Food Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Cook/Delivery Driver to join our team at Personal Touch Food Service. As a key member of our food preparation and delivery team, you will be responsible for delivering food and supplies to various locations while maintaining the highest standards of quality and customer service.Key...

  • Customer Service Associate

    2 weeks ago

    Orchard Park, NY, United States Government Employees Insurance Company Full time

    Customer Service Representative – Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Getzville, NY...

Customer Service

5 months ago

Orchard Park, United States Bryant & Stratton College Full time
Job DescriptionJob Description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.
Apply now to join our team of student-focused associates

 

Position Status: Non-exempt

Work Hours:  Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Financial Aid Leadership

Location: Orchard Park, NY

 

Position Description

Summary:

The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls.  During award letter delivery, the incumbent will review financial aid student files for accuracy and identify necessary adjustments.  The position will provide support to the financial aid team to ensure policy and compliant procedures are adhered to.  This position is best suited for someone who prefers a fast-paced environment, adapts to change, is detailed, highly organized and actively engaged with students.

 

 

Essential Duties and Responsibilities:

  1. Award Letter Review: Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package.
  2. Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester.
  3. Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience. 
  4. Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments.  Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.).
  5. Compliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines.

 

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

 

College Competencies:

  • Accountability—Takes ownership and seeks continuous improvement opportunities to achieve outcomes above expectations.
  • Brand Ambassadorship—Understands our brand and messages it to the students
  • Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
  • Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
  • Delivering Program and College Services—Consistently provides appropriate information and guidance to students, groups, individuals and other stakeholders so that appropriate choices and decisions are made
  • Manages/Organizes Priorities -- Takes initiative and utilizes resources to insure priorities are met in a timely manner and corrects problems as they arise.
  • Outcomes Oriented – Makes efficient use of time and resources to achieve successful outcomes.

 

 

Qualifications:

  • Associate’s degree required
  • 1-2 years fast-paced customer service experience required in a high-volume setting
  • Prior computer experience with a CRM tracking system and Microsoft Office
  • Excellent phone skills

Preferred qualifications:

  • Bachelor’s degree preferred
  • Experience in a call center environment preferred
  • Financial aid experience preferred

 

Physical Demands and Work Environment:

 

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

 

Background Check or Licensing Requirements:

 

This position requires the successful completion of a criminal background check.

 

Salary: 

$45,500 per year ($21.87 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

 

Company DescriptionBryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits.

As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students.

Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.

Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.

At this time, we are a qualifying employer under the student loan forgiveness program.

Bryant & Stratton College is an Equal Opportunity EmployerCompany DescriptionBryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. \r
\r
As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. \r
\r
Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.\r
\r
Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.\r
\r
At this time, we are a qualifying employer under the student loan forgiveness program. \r
\r
Bryant & Stratton College is an Equal Opportunity Employer