Client Service Administrator Specialist

4 weeks ago

Philadelphia, United States Art City Vets Full time
Job DescriptionJob Description

Client Service Administrative Specialist

Job Type

Full-time/Hourly


Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More


Qualifications

• High school or equivalent (Required)

• Client service experience: 1 year (Required)

• Veterinary reception experience: (Preferred)

• Administrative experience: 1 year (Preferred)


Description

Our goal is to find self-starting, responsible individuals who value building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization will be expected from the successful candidate in addition to dependability, punctuality, and flexibility.


This is a special practice with a team who are dedicated to providing our clients and their pets with exceptional care. We offer healthcare benefits, 401k, uniform reimbursement, and discounted pet care. We also offer continuing education allowance for those individuals who desire to further their knowledge in professional development and the veterinary medicine field.


A variety of shifts including nights and weekends and holidays are required.


Summary: Your duties will include, but may not be limited to:


keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and direct support of the hospital administrators and other team members. This requires a practical knowledge of Art City Vets procedures; policies and services; client and patient treatment protocols; data transcribing; word processing; and the standard procedures, records, and terminology used in the veterinary hospital.


Responsibilities: The responsibilities of the Client Service Administrative Specialist include, but are not limited to the following activities:


- Maintaining and supporting a positive client experience.

- Follow established hospital policies and procedures when interacting with clients.

-Maintain a clean workspace by helping with the taking out of trash, vacuum/sweep, and sanitizing surfaces.

- Assist the front desk with scheduling appointments and routine procedures, as needed. Provide clients with pre-appointment recommendations such as feeding schedule the day of procedure, appropriate drop off time, expected go home time (if known), etc.

- Answer business and personal calls in a friendly and professional manner.

- Route calls to the proper team members and/or take detailed messages for management, doctors, and staff when they are unavailable.

- Check the voicemail throughout the day and address all requests with-in 24-48 hours; prioritizing requests that are time sensitive.

- Answer inquiries about services and/or products and provide knowledgeable advice concerning care and treatment of animals.

-Assist with training new CSRs and Administrative Specialists when requested by management.

-Help maintain relationships with area rDVM’s by recording which client/patients are regulars at

other practices and making sure records get sent to these practices after visits.

- Managing and recording communications between departments on a variety of platforms.

-Hospital Audits such as sympathy card logs, cremains, paw prints, medication, records, client/

patient data, etc.

- Preparing admit forms, invoices, and estimates as needed and sending them to clients when asked by doctors and/or management.

- Update patient and client records as necessary.

- Support the Front desk as needed in times of high call-volume.

-Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy.

-Attend regular department meetings.

-Check ACV email on a regular basis to ensure timely communication with management and staff.

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