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Field Service Engineer

4 months ago

Niagara Falls, United States ARROW SYSTEMS INC Full time
Job DescriptionJob Description

We are looking for a motivated and experienced Field Service Engineer to join our team As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner. 

Arrow Systems, Inc. provides the latest in digital printing technology to the global market. As a FSE with Arrow you will have the opportunity to travel both domestically, and internationally.

We have partners around the world and any applicant must be able to travel if needed.

Willing to sponsor the right local candidate

Duties and Responsibilities

  • Supporting customers through technical and administrative activities
  • Understanding customer needs and concerns
  • Providing a high level of customer service
  • Traveling to customer sites for installation and support
  • Providing technical direction to the team
  • Participating in the training of new team members

Requirements and Qualifications

  • Associates or Bachelor’s Degree in Engineering or similar field
  • Minimum of 3 years of experience in a field service management
  • Excellent verbal and written communication skills
  • Ability to effectively communicate with customers
  • Strong problem-solving skills
  • Ability to work independently
  • Ability to work well in a team environment
  • Strong organizational skills
  • Ability to work under pressure