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Field Service Technician

2 months ago

Springfield, United States Integrated Technical Systems, Inc. Full time
Job DescriptionJob Description

Integrated Technical Systems Inc. (ITS) is seeking a Field Service Technician to join our team as we continue to grow in the New England Region. We are seeking individuals capable of installing, diagnosing and servicing a wide range of equipment associated with security access, barrier gates, and parking/revenue control equipment. No experience necessary, we are willing to train the right candidate. We recognize people as our most valuable asset. Our competitive salary and benefits package includes a 401K plan, medical & dental insurance as well as a company vehicle. Compensation is commensurate with qualifications and experience.
Primary Focus:
• Install, configure, and maintain systems offered by ITS, including security, automated gated access, and related control equipment.
• Analyze, trouble-shoot and repair equipment and systems to full operation and recommend revisions/replacements when necessary to improve system.
• Testing and commissioning of systems prior to acceptance by customers.
• Instruct and/or train customers on system maintenance and operating procedures.
• Promote, build, and maintain good customer relations and assist in contract retention.
Key Metrics:
• Technician must be reliable, organized and professional with solid customer service skills
• Able to work from schematic diagrams, plans, specifications, and verbal instructions
• Ability to work independently and as a part of a team in various challenging situations
• Good communication skills with customers, supervisors and employees
• Knowledge of computers, applications and operating systems
• Understanding of network topology, function and wiring – remove this line.
• Strong mechanical/electrical/technical aptitude
• Understand the interrelationships of circuits, electronic components and their functions
• Ability to travel, work independently and be flexible regarding frequent changes in schedule
• Occasional Lifting of 50+lbs
• Requires frequent kneeling and bending and considerable use of hands and tools.
• Ability to work outdoors year-round.


ITS is a Systems Integrator that designs, sells, installs and maintains security access, gates, parking access and revenue control equipment and systems for standalone or networked applications. Factory trained and certified support staff and field technicians perform installations and technical diagnostics, ranging from computer software troubleshooting to electro-mechanical repair. Product solutions include network, wi-fi and cellular based systems that can be seamlessly implemented to meet unique system requirements.

The position is based in Worcester MA, but covers Southern NH, Eastern MA and RI, as well as Central MA. Candidate can live anywhere within the service area

Integrated Technical Systems is an Equal Employment Opportunity Employer.