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Field Service Technician

2 months ago

Springfield, United States SumnerOne Full time
Job DescriptionJob Description

Job Description

Our Field Service Technicians play a key role in supporting and growing relationships with our loyal customers. As a Field Service Technician, you will be responsible for remote and on-site service and network connectivity of Canon, Konica-Minolta, Kyocera, Hewlett Packard, and Lexmark networked digital imaging products including digital presses, copiers, printers, scanners, facsimile, MFD, and wide-format devices.

What you will do in this role:

  • Provide excellent customer service to our clients
  • Respond to service requests (average 4-6 scheduled calls per day)
  • Inspect and troubleshoot printer issues
  • Repair and replace faulty parts
  • Install and test new equipment
  • Conduct routine servicing on equipment
  • Track and maintain equipment parts in company vehicle
  • Enhance, grow and maintain customer relationships

To be successful in this role you have:

  • Strong mechanical and technical abilities
  • Excellent communication skills
  • Experience with networking and troubleshooting preferred
  • Commitment to providing excellent customer service
  • Passion for continuous learning
  • A desire to learn and grow within your role and company

We are an Authorized Training Partner, and you will be fully trained and equipped to make necessary mechanical and electrical repairs, as well as provide networking support and preventive maintenance support on products for which you are certified to service. Ongoing company provided training and technical certifications continue throughout your career with SumnerOne.

We provide our technicians with:

  • 6-12 weeks of paid training
  • Laptop computers; smart phones; complete tool sets; electronic testing equipment; and digital documentation
  • Organized Training Program
  • Growth Opportunities
  • Uniform
  • Company Vehicle & Gas Card

Why SumnerOne?

  • Work-Life Balance: As a family-owned company, we truly value work-life balance and make it a priority for all our employees.
  • Career Growth: We’re committed to your growth, offering numerous opportunities for career advancement and professional development. (Fun fact: Many of our executive-level employees began their careers in entry-level roles. At SumnerOne, we value your unique strengths, interests, and needs, and we occasionally create new positions tailored to them.)
  • Benefits: Comprehensive benefits package available from day one
  • 401(k) & Profit Sharing: Benefit from our 401(k) plan and profit-sharing opportunities to secure your financial future.
  • Make an Impact: Make a real impact as a key member of our Culture Committee, contributing to a workplace that prioritizes empowerment and collaboration

General Information:

  • Job Type: M-F (8AM-5PM)
  • Location: Springfield, MO.

SumnerOne is one of the premier office technology dealers in the Midwest, with offices in Missouri, Kansas, Oklahoma, Arkansas, and Illinois. We’re a family of respected companies united by ONE goal: to exceed our customers’ expectations by helping them get the most from their investments in print, IT and document technology. Headquartered in St. Louis, Missouri, we are proud to say we’ve grown to become one of the largest independent dealers in the nation. We have accomplished this by employing the best people, representing solutions from leading manufacturers of office technology, and by supporting our clients at the highest level. Our success is evident by our continued growth with our people being the key to that success.

SumnerOne is proud to be an Equal Opportunity Employer