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Senior Field Service Technician

2 months ago

Springfield, Virginia, United States NerdsToGo of Alexandria, VA Full time
Seeking a Skilled Technical ProfessionalNerdsToGo is a prominent player in the technology sector, providing exceptional computer services to individuals and small businesses. Our offerings range from troubleshooting devices to enhancing cybersecurity measures, catering to a diverse array of technical requirements.

Position Summary:
  • As the Senior Field Service Technician, you will take charge of installing, upgrading, and resolving issues related to personal computer hardware and software. Your responsibilities will encompass inventory management, preventative maintenance, and delivering software and operating system support for both Mac and various Windows platforms. A robust background in field service, coupled with outstanding customer service skills, is vital. We seek technology enthusiasts with strong technical knowledge, effective communication skills, and a commitment to contributing to a vibrant and expanding team.
Key Responsibilities:
  • Delivering on-site support for Windows PCs and Apple devices
  • Identifying and rectifying hardware and software malfunctions on computers
  • Eliminating viruses and spyware/adware
  • Conducting data recovery and implementing measures to prevent data loss
  • Strengthening computer security
  • Executing system upgrades and repairs
  • Creating tailored tech solutions for home and small business clients to meet their immediate and future needs
  • Installing and updating software applications
  • Providing assistance to non-technical customers to ensure their comfort
  • Setting up and managing networks (wired, wireless, LAN, WAN) primarily in residential settings
Qualifications:
  • 2-5 years of experience with Windows PCs (Win7, Win8, Win10) and networking
  • Proficient in troubleshooting and repairing PCs, including hardware and software/OS
  • Understanding of network troubleshooting, cabling, and PC diagnostics
  • Familiarity with peer-to-peer and client/server network configurations and problem-solving
Benefits:
  • Experience a dynamic work atmosphere
  • Contribute to the success of Managed Service Provider clients
  • Utilize our fully equipped service vehicle
  • Be part of a rapidly expanding professional network
Compensation: $40,000 to $65,000 annually

A performance-based bonus structure is available to reward exceptional performance.