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Senior Field Service Technician
2 months ago
Position Summary:
- As the Senior Field Service Technician, you will play a pivotal role in configuring, upgrading, and resolving issues related to personal computer hardware and software. Your responsibilities will encompass inventory management, preventive maintenance, and offering software and operating system support across Mac and Windows platforms. We seek passionate tech professionals with a strong foundation in field service and outstanding customer service skills, eager to thrive in a dynamic and expanding environment.
- Delivering on-site technical solutions for both Windows and Apple systems
- Diagnosing and rectifying hardware and software complications on personal computers
- Eliminating malware and ensuring system integrity
- Conducting data recovery and implementing strategies to prevent data loss
- Fortifying computer security measures
- Executing system upgrades and repairs
- Creating tailored technology solutions for residential and small business clients to meet their immediate and future needs
- Installing and updating software applications
- Providing assistance to non-technical users, ensuring their comfort and understanding
- Setting up and managing networks (wired, wireless, LAN, WAN) primarily in home settings
- 2-5 years of experience with Windows operating systems (Win7, Win8, Win10) and networking
- Proficient in troubleshooting and repairing both hardware and software/OS issues
- Understanding of network diagnostics, cabling, and PC troubleshooting
- Familiarity with peer-to-peer and client/server network configurations and problem-solving techniques
- Experience a vibrant and collaborative work atmosphere
- Contribute to the success of Managed Service Provider clients
- Utilize our fully equipped service vehicle
- Become part of a rapidly expanding professional network
A performance-based bonus structure is in place to reward high achievers.