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Call Center Sales Retention Representative-Bilingual-Spanish
3 months ago
Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers As a Call Center Sales Retention Representative, you’ll serve as their own personal Spectrum expert, guiding them through concerns while keeping them connected. Our center in Harlingen, TX is actively hiring Bilingual-Spanish candidates. Come grow with us
New training classes starting soon
Responsibilities:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.·
- Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone-based customer save techniques.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
- Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers to re-sell and retain.
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products to discuss side by side comparisons of Charter’s and competitors’ products and services.
- Perform other duties as requested by supervisor.
Qualifications:
- Ability to read, write, speak, and understand English
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include weekends, holidays, and split days off
- Bilingual: Spanish Required
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Company DescriptionGet to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.\r
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Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
