Current jobs related to Global Technical Service Manager - Aurora - Sonova

  • Global Technical Service Manager

    1 week ago

    Aurora, Colorado, United States Sonova Full time

    Job OverviewWe are seeking a highly skilled Technical Service Manager to join our team at Sonova. As a key member of our Customer Service organization, you will play a critical role in establishing a consumer-oriented technical service operations for our businesses in North America.As a Technical Service Manager, you will be responsible for coordinating...

  • Operations Manager

    2 weeks ago

    Aurora, United States C & Y GLOBAL LOGISTICS SERVICE LLC Full time

    C & Y Global Logistics Service LLC, a logistics company, seeks an Operations Manager responsible for designing and managing company's distribution network. Min. Requirements: Master’s degree in Supply Chain Management or related plus 1 year related experience. Send cover letter & resume to: Recruitment, C & Y Global Logistics Service LLC, 925 Enterprise...

  • Decommissioning Technical Specialist

    1 week ago

    Aurora, Colorado, United States Amazon Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Decommissioning Technical Specialist to join our team at Amazon Web Services (AWS). As a key member of our infrastructure services operations team, you will be responsible for processing and facilitating large-scale legacy data center equipment through a liquidation process.As a...

  • Senior Network Engineer

    7 days ago

    Aurora, Colorado, United States Insight Global Full time

    Job SummaryAn experienced Network Engineer is needed to support a Government Services contract in the Denver Tech Center. The ideal candidate will have a strong background in network engineering, with a focus on capturing requirements and providing solutions that meet customer needs.This is a permanent opportunity with a competitive salary, bonuses,...

  • Senior Operations Manager

    3 days ago

    Aurora, Colorado, United States TGS Global Full time

    Job SummaryThe General Manager is responsible for overseeing the daily operations of the Dispensary, ensuring compliance with all relevant regulations and laws. This includes managing patient identification and registration, record retention, product tracking, and inventory control.Main ResponsibilitiesEnsure compliance with all IL medical marijuana rules...

  • Decommissioning Technical Specialist

    3 weeks ago

    Aurora, Colorado, United States Amazon Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Decommissioning Technical Specialist to join our team at Amazon Web Services (AWS). As a key member of our AWS Infrastructure Services team, you will play a critical role in the design, planning, delivery, and operation of all AWS global infrastructure.As a Decommissioning Technical...

  • Logistics Operations Director

    2 weeks ago

    Aurora, Illinois, United States C & Y GLOBAL LOGISTICS SERVICE LLC Full time

    C & Y Global Logistics Service LLC Job OpportunityWe are seeking a highly skilled Operations Manager to join our team at C & Y Global Logistics Service LLC, a leading logistics company.The successful candidate will be responsible for designing and managing our company's distribution network, ensuring seamless logistics operations and maximizing...

  • Vice President, MRE, Technical Services

    13 hours ago

    Aurora, United States HelloFresh Full time

    Job DescriptionJob DescriptionAt HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal...

  • Technical Surveillance Countermeasures Specialist

    1 week ago

    Aurora, Colorado, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a Technical Surveillance Countermeasures (TSCM) Specialist to join our team. As a TSCM Specialist, you will perform advanced engineering work concerned with the design, evaluation, planning, testing, and operation of electrical, electromechanical, and/or computer components, equipment, and...

  • Technical Training Manager

    2 weeks ago

    Aurora, Colorado, United States JLL Full time

    Job SummaryWe are seeking a highly experienced Technical Training Manager to join our team at JLL. The successful candidate will be responsible for delivering training programs to engineers, leads, and chiefs, as well as evaluating the strengths and weaknesses of operations teams and determining corrective actions to upgrade knowledge and skill gaps.Key...

  • Principal Site Reliability Engineer

    3 days ago

    Aurora, Colorado, United States Saxon Global Full time

    Job Title: Principal Site Reliability EngineerLocation: Denver, CO - On-Site RequiredDuration: 6 MonthsDescription: As a Principal Site Reliability Engineer at Saxon Global, you will be responsible for providing primary management, administration, support, and ongoing maintenance of production platforms within a 24x7x365 environment and data center...

  • Russian Language Specialist

    3 days ago

    Aurora, Colorado, United States Global Dimensions Full time

    Job DescriptionGlobal Dimensions is a HUBZone, service disabled, veteran-owned small business based in the United States. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence (analysts, CI, HUMINT, SIGINT, etc.).We are seeking Russian Language Specialists for...

  • Service Manager

    4 weeks ago

    Aurora, Colorado, United States Optimum Sorting Full time

    Job Title: Service ManagerOptimum Sorting Inc is a leading provider of optical sorting machines, serving the food industry with innovative solutions. We're seeking a skilled Service Manager to join our team in the USA.Key Responsibilities:Develop and execute a service strategy aligned with our overall business objectives.Lead a team of 6 remote technicians,...

  • Technical Writer

    2 months ago

    Aurora, United States viaPhoton Full time

    We are seeking an exceptional Technical Writer to join our growing team. Who We AreviaPhoton sits at the intersection of innovation and customer service. Our technology platform utilizes modern tools including AI, automation, and robotics to deliver differentiated connectivity solutions to the Data Center and 5G industries. Our technology platform allows us...

  • Technical Writer

    2 months ago

    Aurora, United States viaPhoton Full time

    We are seeking an exceptional Technical Writer to join our growing team. Who We AreviaPhoton sits at the intersection of innovation and customer service. Our technology platform utilizes modern tools including AI, automation, and robotics to deliver differentiated connectivity solutions to the Data Center and 5G industries. Our technology platform allows us...

  • Technical Writer

    2 months ago

    aurora, United States viaPhoton Full time

    We are seeking an exceptional Technical Writer to join our growing team. Who We AreviaPhoton sits at the intersection of innovation and customer service. Our technology platform utilizes modern tools including AI, automation, and robotics to deliver differentiated connectivity solutions to the Data Center and 5G industries. Our technology platform allows us...

  • DVP, Global Sales CONFIDENTIAL

    4 weeks ago

    Aurora, United States Ametek, Inc. Full time

    Ametek, Inc.Job description: This position will lead the Global Sales organization for AMETEK LMS and drive sales towards end-users, OEMs, Distributors and Representatives regarding the range of Magnetrol, Orion, Drexelbrook, B/W Controls and SWI level measurement products. This role will work cross-functionally to support current customers and drive...

  • Medical Management Specialist

    3 days ago

    Aurora, Colorado, United States PSG Global Solutions Careers Full time

    Medical Management SpecialistAbout the RoleWe're seeking a skilled Medical Management Specialist to join our team at PSG Global Solutions Careers. As a Medical Management Specialist, you will be responsible for conducting medical management and health education programs for customers on government health care programs.Key Responsibilities- Conduct medical...

  • Principal/Sr Principal Engineer Technical Services

    3 weeks ago

    Aurora, Colorado, United States Northrop Grumman Full time

    Job Title: Principal/Sr Principal Engineer Technical ServicesNorthrop Grumman is seeking a highly skilled Principal/Sr Principal Engineer Technical Services to join our team. As a key member of our engineering team, you will be responsible for planning and executing real-time spacecraft commissioning activities for commercial, NASA and/or DoD space...

  • IT Service Desk Specialist

    3 weeks ago

    Aurora, Colorado, United States ActioNet Full time

    IT Service Desk Specialist Job DescriptionActioNet is seeking an IT Service Desk Specialist to join our team in Aurora, CO. As an IT Service Desk Specialist, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and in-person....

Global Technical Service Manager

5 months ago

Aurora, United States Sonova Full time
Job DescriptionJob Description

Aurora, IL

Technical Service Manager

Purpose of role: As Technical Service Manager Americas you belong to our Customer Service organisation and join the Global Service Team: an interdisciplinary team of specialists, developing services and systems for our international entities to enable our company engaging with our consumers and customers throughout all aspects of their journey with our products, apps and services

                               

It will be your role, to establish a consumer-oriented technical service operations for our businesses in North Americas. Therefore you will coordinate across departments and will manage external partners to run our repair and refurbishment operations. You will closely align with your Technical Service colleagues from EMEA and APAC to achieve synergies when balancing our global standards with local operations. You will be a conduit to enable our organisation to answer current challenges of the CE after-sales markets and will help our global technical service operations to face future trends well prepared

 

Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • A company that values diversity and inclusion
  • Sonova’s outstanding opportunities and career growth

 

Main Tasks and Responsibilities:

 

  • Provide Product Repair Services to customers (B2C, B2B), i.e. technical repair or replacement processes, including Refurbishment operations
  • Ensure high customer satisfaction, accounting for consumer expectations per local market and per product category
  • Manage service providers to conduct our regional technical service operations
    • Ensuring compliance with CHB business process and application ecosystem, e.g. ServiceNet, Service Information, JDE Standards, and more
    • Governance of operational performance KPIs, e.g. NPS, CSAT, TAT
    • Governance of Partners commercial KPIs
    • Compliance with relevant official regulations for consumer warranty services
  • Continuously innovate technical service operations in collaboration with your direct manager to ensure execution of CHB business strategies

 

Global responsibilities: are shared with Technical Service managers for EMEA and APAC, they ensure global standards for e.g. workflows and documentation, internal collaboration with other departments or participation in product development projects

  • Create script and routines for auditing internal and external service providers
  • Uphold global standards for Standard Operation Procedures (SOP), for administrative workflows, for defect device test procedures, incl. error diagnosis software handling, incl. usage of machinery
  • Create technical disassembly/assembly instructions, ensuring compliance with work safety regulations for employees
  • Ensure up-to-date maintenance of replacement device per product, per country/region
  • Facilitate efficient recovery of returned devices, e.g. hand-over to refurbishment processes, or hand-over to supplier warranty return processes
  • Processes to ensure timely turnaround of critical feedback / critical samples to SQ and R&D
  • Participate in Engineering Product development projects (MIND)
  • Foster consumer-oriented functionalities to provide efficient serviceability of our products throughout their lifecycle
  • Define Technical Service requirements for launch and end-of-life activities
  • Participation in Product Development projects to facilitate incorporation of product repair service abilities and features to ensure operability of product repair service processes
  • Increase the awareness of serviceability requirements

 

 

Education and Skillset:

  • Bachelor’s degree or equivalent work experience required. Electrical engineering degree preferred
  • +5 year in Customer Service / Technical Service in Consumer Electronic industry
  • Experienced in coordinating technical service operations
  • Experienced in leading successful project teams
  • Experienced in managing internal stakeholders to ensure objects are achieved
  • Entrepreneurial mindset
  • Strong analytical and critical thinking skills
  • Advanced proven skills in deploying and administrating customer service IT-systems
  • In-depth understanding of Consumer Electronic product markets
  • In-depth understanding of business functions and roles, their interdependencies and requirements
  • Comfortable in working in international interdisciplinary teams  
  • Proficient user of IT systems, ERP systems, MS365 Office
  • 5-15% Travel

 

 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you 

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com

 

Health Benefits and Perks:

  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

Company DescriptionWho we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industryCompany DescriptionWho we are\r
\r
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry