Senior Call Center Representative
4 weeks ago
Position Details:
- Client: Banking
- Role: Senior Call Center Representative
- Project Location: Jacksonville, FL 32256 (ONSITE)
- Project Duration: 6+ Months
- Pay Range: $25/hour to $30hour
- This role handles all treasury products, supporting commercial and business banking clients (with revenues from $5 million to $2 billion) and enterprise employees.
- Answer 25-30 calls daily, focusing on resolving issues (average talk time: 10 minutes) without strict talk time metrics. Communication covers a wide range of client inquiries.
- 3-5+ years’ experience with customer service in enterprise banking or financial call center environment
- Strong soft skills – “client delight” focused
- Multitasker, especially between computer systems
- Receptive to feedback, growth minded, trainable, willing to learn.
- Proactive communication – on time, engaged.
- Self-motivated – works independently.
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