Senior Call Center Representative

4 weeks ago


Jacksonville, United States Collabera Full time
Job DescriptionJob Description

Position Details:

  • Client: Banking
  • Role: Senior Call Center Representative
  • Project Location: Jacksonville, FL 32256 (ONSITE)
  • Project Duration: 6+ Months
  • Pay Range: $25/hour to $30hour
Responsibilities:
  • This role handles all treasury products, supporting commercial and business banking clients (with revenues from $5 million to $2 billion) and enterprise employees.
  • Answer 25-30 calls daily, focusing on resolving issues (average talk time: 10 minutes) without strict talk time metrics. Communication covers a wide range of client inquiries.
Required Skills:
  • 3-5+ years’ experience with customer service in enterprise banking or financial call center environment
  • Strong soft skills – “client delight” focused
  • Multitasker, especially between computer systems
  • Receptive to feedback, growth minded, trainable, willing to learn.
  • Proactive communication – on time, engaged.
  • Self-motivated – works independently.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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