Guest Relations Specialist

1 month ago


Little Neck, United States SheMD Full time
Job DescriptionJob Description

We are seeking a highly organized and versatile individual to join our team as a Guest Relations Specialist / Sales Manager. 

SheMD is a medical office specializing in women's health, primarily gynecology, hormone management, and medical aesthetics. We do not accept insurance for our services and so are looking for a guest relations team member who can help potential patients see the value of what we offer, so that they are happy to join a medical practice outside of the insurance model. This would also entail being involved in aesthetics consultations to help increase sales of these types of services. Training will be provided but prior sales experience is necessary.

At SheMD, we not only want the company to thrive but we aim for our team members to grow as well. This role requires providing exceptional customer service, managing our social media presence, adapting to a growing environment, and most importantly growing and making sales.

 

Guest Relation Duties:

  • Greet and welcome guests in a professional and friendly manner
  • Answer phone calls and be able to provide callers with accurate information
  • Schedule appointments and maintain appointment calendars
  • Perform various administrative tasks
  • Manage payments from guests including ongoing payment plans
  • Overlook and maintain a clean and organized reception area and overall office space
  • Provide excellent customer support by addressing inquiries and resolving issues promptly
  • Assist with data entry and record keeping

Sales / Social Media Duties:

  • Maintain email newsletter lists and help with newsletter creation
  • Participate in assigned training
  • Sales of our in office skincare 
  • Perform brief "discovery calls" with inquiring patients regarding how our memberships and programs work
  • Perform aesthetic consultations with guests to increase the services that they purchase (no medical background is necessary)
  • Create content for our social media accounts
  • Film and edit video content for social media platforms
  • Monitor and respond to comments and messages and engage with our online community
  • Stay up-to-date with social media trends and best practices

This role will be salary based but also include productivity bonuses based on number of sales made

 



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