We have other current jobs related to this field that you can find below

  • Customer Service Call Center Representative

    3 months ago

    North Little Rock, United States Rock Region METRO Full time

    Job DescriptionJob DescriptionCustomer Service Call Center RepresentativeNorth Little Rock, AR.Starting Pay $17.50 – 19.00 per hourCall Center Hours: 5:00am – 8:00pm Mon-Sat, 8:00am – 7:00pm SunEmployees must be able to work any of the listed shifts and be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.Rock...

  • Call Center Representative

    4 weeks ago

    North Little Rock, United States OrthoArkansas Full time

    Job DescriptionJob DescriptionKICK for the GOAL OrthoArkansas' core values KINDNESS People are happier after interactions with you because you are kind and pleasant. INTEGRITY Always doing the right thing, especially when no one is looking. CONSCIENTIOUSNESS Strive for excellence in all that you do, paying special attention to the details that make a...

  • Call Center Representative

    1 month ago

    Little Rock, United States GA Foods Full time

    Job DescriptionJob DescriptionJob detailsNote: Only Arkansas residents are eligible to apply for this position.Salary$16.75Potential extra earnings: Up to $2/hour Job Type/ScheduleFull-time, M-F,100% RemoteJob DescriptionFor over forty-five years, GA Foods has been creating and delivering high quality nutritious and well-balanced meals to seniors, children,...

  • Bilingual Customer Service/Call Center Representative

    22 hours ago

    North Houston, United States Clayton Services Full time $16 - $18

    Job DescriptionJob DescriptionClayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints,...

  • Customer Service Representative

    3 months ago

    Little Rock, United States Performance Food Group Full time

    **Job Attributes** Job ID 50505BR Category Sales Shift 1st Shift Job Type Full Time Location AR Little Rock Operating Company Performance Little Rock **Share this on** **Customer Service Representative (Inside Sales/Will Call)** AR Little Rock Position Requirements Responsible for assisting all customers with order entries and any inquiries regarding the...

  • Call Center Representative

    3 months ago

    Little Rock, United States MedEvolve Full time

    Job DetailsJob Location 1115 WEST 3RD ST - LITTLE ROCK, AR Position Type Full Time DescriptionJob Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position...

  • Customer Service/ Call Center Representative

    4 weeks ago

    North Chicago, United States Select Source International Full time

    Job DescriptionJob DescriptionPosition: Customer Service/ Call Center RepresentativeLocation: North Chicago, IL USA 60064Contract: 6+ months with possible extensionDutiesWhat are the top 3-5 skills, experience or education required for this position:1. strong verbal and written communication skills. Confidence when speaking – not hesitant to make calls2....

  • Customer Service Representative

    3 months ago

    North Little Rock, United States Building Plastics, Inc. Full time

    Job DescriptionJob DescriptionSummary of Key Job Functions:Provide support to the facility for Customer Service requirements as needed to handle in-coming orders and customer inquiries/requests via, phone, fax, email & face-to-face.Effectively manage a large amount of incoming calls and meet call volume and efficiency standards as set by management....

  • Customer Service Representative Sales

    3 months ago

    Little Rock, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Automotive Call Center/BDC Representative

    1 month ago

    Little Rock, United States Mercedes-Benz of Little Rock Full time

    POSITION SUMMARY: The Automotive Call Center Representative, also known as a BDC Representative, is primarily responsible for answering all Inbound Service Calls for Winrock Automotive Group dealerships as well as making outbound calls to schedule sales or service appointments. ESSENTIAL DUTIES:  Answer all incoming phone calls according to a proven,...

  • Customer Service Representative

    1 month ago

    Little Rock, United States Well Establish Printing Company Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative with experience working with an apparel decorator to join our team. In this role, you will field calls, emails, and chat requests from customers who have questions or comments about our products and services. You will also assist customers in placing orders. All of our Customer...

  • Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)

    3 months ago

    Little Rock, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)** **Department:** Ops-Hourly **Location:** Little Rock, AR **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...

  • Call Center Representative

    2 months ago

    North Andover, United States FYZICAL Dizziness and Fall Prevention Center Full time

    Job DescriptionJob DescriptionNew England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skillsExperienceProvide quality customer service and supportUse questioning and listening skills that support effective telephone communicationRecord accurate message information re: scheduling and...

  • Customer Service Representative

    2 weeks ago

    Little Rock, United States Climate Control Inc Full time

    Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative at our distribution facility located in...

  • Customer Service Representative

    3 months ago

    North Little Rock, United States FASTSIGNS Full time

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for...

  • Call Center Representative

    4 weeks ago

    North Hollywood, United States Ultimate Staffing Full time

    Call Center Rep. North Hollywood, CA 100% Onsite - Not remote$18/ per hour. Answering calls: Answering inbound calls from customers. Providing information: Answering questions, explaining procedures, and providing information about products and ser Call Center, Representative, Technology, Staffing

  • Customer Service Representative

    1 month ago

    North Little Rock, United States G1 Staffing Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! This role is responsible for recruiting activities within an assigned market and the sourcing of qualified workers for all field positions. Responsible for timely screening, scheduling, interviewing and selection of candidates, in response to customer needs and...

  • Call Center Customer Service Professional

    4 weeks ago

    Little Rock, United States USAble Life Full time

    Please note: You must complete the pre-employment assessment after submission of the online application for your resume to be considered. Customer Care Overview: We are currently searching for career minded, customer service professionals ideally with experience in Insurance and Benefits to join our dynamic team at USAble Life! This is not your typical call...

  • Call Center Customer Service Professional

    3 weeks ago

    Little Rock, United States USAble Life Full time

    Please note: You must complete the pre-employment assessment after submission of the online application for your resume to be considered. Customer Care Overview: We are currently searching for career minded, customer service professionals ideally with experience in Insurance and Benefits to join our dynamic team at USAble Life! This is not your typical call...

  • Customer Service Representative

    2 weeks ago

    Little Rock, United States MEMS Full time

    GENERAL DESCRIPTION Customer service representative responsible for processing non-emergent in-bound and out-bound calls to other medical professionals while maintaining excellent customer service and a positive attitude. ENTRY LEVEL QUALIFICATIONS 1 Year Call Center experience preferred Medical terminology experience preferred ESSENTIAL FUNCTIONS Accept...

Customer Service Call Center Representative

2 months ago

North Little Rock, United States Rock Region METRO Full time
Job DescriptionJob Description

Customer Service Call Center Representative

North Little Rock, AR.

Starting Pay $17.50 – 19.00 per hour

Call Center Hours: 5:00am – 8:00pm Mon-Sat, 8:00am – 7:00pm Sun

Employees must be able to work any of the listed shifts and be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Fulfilling Work
  • Work-Life Balance

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE JOB DESCRIPTION

The METRO customer service call center representative represents Rock Region METRO on frontline, inbound calls from the general public. The CS call center representative reports to and assists the customer service manager with assisting transit riders with trip-planning; discount fare applications; general service questions; scheduling paratransit and microtransit trips; troubleshooting problems tied to METRO’s bus- and streetcar-tracking smartphone app, fare payment smartphone app and microtransit ride-hailing smartphone app; and logging and investigating customer requests and concerns, as well as responding to non-rider transit inquiries or forwarding the inquiries to the appropriate METRO team member. This is a support position for persons interested in helping people from all walks of life successfully use the public transit system to meet their needs. The successful candidate will have an enthusiasm and aptitude for public service and genuine interest in public transit. The CS call center representative is part of an on-site (non-remote) Customer Call Center team, who reports to the customer service manager.

KEY SUCCESS FACTORS:

  • Professional, knowledgeable and friendly representation of METRO
  • Timely answering of all incoming customer calls
  • Efficient use of time for individual support of team call flow goals
  • Thorough, accurate knowledge of all transit services and how to use the transit system
  • Successful, thorough resolution of customer problems
  • Accurate, timely records data-entry
  • Quality rider and community relationships built on excellent customer service
  • Drive to keep pace with established benchmarks and exceed personal best

ESSENTIAL FUNCTIONS:

  • Learn how to trip-plan, match appropriate services for transportation needs and check for active service alerts; all aspects of public transit paratransit service requirements and Title VI processes; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; how to log and reconcile Lost and Found items; all Code of Conduct policies and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols.
  • Answer inbound customer calls regarding all aspects of Rock Region METRO’s public transit service in a friendly, knowledgeable, accurate and timely manner.
  • Accurately and quickly log the nature of customer calls within a customer service database for planning purposes and tracking and resolution of problems.
  • Correctly identify the nature of a customer’s need, trouble-shoot for the right solution for the situation and demonstrate superior judgement to assist the customer, while maintaining agency policies and delivering consistent support to customers.
  • Perform needed preliminary fact-finding for items that require investigation performed by another team member.
  • Outline and demonstrate when applicable appropriate self-help resources for customers.
  • Resolve each customer interaction with a discussion recap, noting any next steps, if applicable.
  •  Operate multiple software platforms to perform daily work. (Training is provided.)
  •  Ensure canceled trips are communicated to the appropriate dispatch team (paratransit or microtransit) in a timely manner.
  • Demonstrate respect for customer diversity, with an inclusive attitude and consistent, polite and professional approach to all customer interactions.
  • Proactively communicate common rider questions and concerns to the customer service manager.
  • Engage in all provided transit and customer service training, including de-escalation tactics.
  • Must be able to work a rotating on-call schedule to cover unexpected call center staffing shortages. 

STATUS AND SCOPE: 

  • Reports to: Call Center Manager
  • Direct Reports: None
  • Knowledge of Rock Region METRO’s mission and operations
  • Knowledge of central Arkansas street grid, particularly that of Little Rock, North Little Rock, Conway, Jacksonville and Sherwood
  • Knowledge of basic computing skills and customer service software
  • Ability to work independently within a collaborative environment and support coworkers when needed
  • Ability to adapt to a high-call-volume, ever-changing, fast-paced environment
  • Ability to immediately respond to direction
  • Ability to lend an empathetic ear, combined with an agency perspective
  • Ability to maintain a calm, polite demeanor when speaking to disgruntled customers
  • Ability to submit complete, accurate and timely reports
  • Skilled in problem-solving
  • Skilled in professional, tactful, and diplomatic interpersonal communication
  • Skilled in excellent verbal communication and listening
  • Skilled in reasoning
  • Skilled in demonstrating compassion for others
  • Skilled in determining when a situation requires escalation


COMPETENCIES: 

  • Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks
  • Ability to interpret data, apply logic and trouble-shoot
  • Ability to learn new and emerging technology quickly
  • Ability to meet deadlines while multi-tasking
  • Commitment to being a reliable, people-oriented, inclusive team player who embraces diversity and demonstrates a passion for providing excellent transit customer service

QUALIFICATIONS:

  • High school diploma or GED equivalent and one year of work experience in customer service work involving the general public or any equivalent combination of related training and experience
  • Ability to quickly learn new software systems.
  • Familiarity with how to trouble-shoot technology-related problems (specifically, help riders identify what type of smartphone they have, what their smartphone operating system is and what versions of METRO-related apps they have).

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Powered by JazzHR

PEfgEpJz6N