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Customer Service Representative

2 months ago

North Little Rock, United States G1 Staffing Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our team This role is responsible for recruiting activities within an assigned market and the sourcing of qualified workers for all field positions. Responsible for timely screening, scheduling, interviewing and selection of candidates, in response to customer needs and recruiting goals. Has responsibility for ensuring that both the quality and quantity of applicants is at a high level, the process is documented, and leverages appropriate sourcing strategies to identify qualified candidates. Must be able to work a variable schedule to include some weekends.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about our services
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving clientele and services
  • Onboard new worker information from application/interview
  • Create/fill new work orders for clients
  • Process pay for ticket completion
  • Prospect new business vi email and phone calls

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients and the workforce
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Knowledgeable in Microsoft office

Position Perks:

  • Paid Holidays: New Years, Memorial Day. Independence day, Thanksgiving, and Christmas
  • Potential for Bonuses/Profit sharing
Company DescriptionG1 Staffing is a temporary staffing and recruiting agency in North Little Rock. We have built our 60+ years of experience on the importance of honor, courage, and commitment. G1 Staffing is locally owned and operated resulting in a more personalized experience and prompt service or assistance.Company DescriptionG1 Staffing is a temporary staffing and recruiting agency in North Little Rock. We have built our 60+ years of experience on the importance of honor, courage, and commitment. G1 Staffing is locally owned and operated resulting in a more personalized experience and prompt service or assistance.