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Customer Service Representative

2 months ago

Boca Raton, United States ARW Home Full time
Job DescriptionJob Description

ARW Home is looking for experienced Customer Service / Claims Representatives to join our team at our Headquarters location in Boca Raton, FL

Schedule Availability – 40 hour work week based on the business needs

  • Monday – Friday from 8AM – 8PM

Compensation: $17/hour with a review for raise after 90 days

The ARW Home Customer Service Rep will be responsible for:

  • Providing the highest level of service to our customers.
  • Explaining contract coverage and claim decisions.
  • Taking inbound calls and recording First Notice of Loss.
  • Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
  • Questions and investigates discrepancies on repairs and related costs
  • Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
  • Demonstrate superior verbal and written communication skills
  • Effectively show active and empathic listening during challenging customer calls.
  • Collect and document the details of each call in our systems.
  • Follow all related procedures through the life cycle of the claim.
  • Adhere to the Key Performance Indicators that will capture your success.
  • Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

The Customer Service Rep will need the following qualifications to be successful:

  • At least 6 months Call Center or Customer Service experience is a must.
  • Strong written and oral English communication skills.
  • Talent for multitasking as you will be typing while talking to customers.
  • Must type at least 35 wpm.
  • Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
  • Ability for problem-solving and handling objections,
  • Attention to detail.
  • Able to maintain a positive attitude.
  • Claims experience a big plus.
Company DescriptionARW Home is here to help you feel at peace in your home. We're a family-owned, USA-based business, and we know how important it is to keep your loved ones safe, happy, and comfortable.

Our goal is to empower every homeowner with the coverage they need to feel confident, rain or shine. We understand that your home can be many things. A safe place. An investment. A reflection of you. And we know that when the appliances, systems, and other technology you depend on stop working, it can be a huge headache. That's where we come in.

Only ARW Home offers you comprehensive protection, professional accountability, and responsive service-all with a truly personal touch. Whether you've lived in your home for years or just bought it, our extensive lineup of products includes warranty plans for appliances and home systems, electronics protection plans, as well as water and sewer line plans. We'll make sure you get the coverage you need, just the way you want it.

ARW Home, The best protection for the unexpected.Company DescriptionARW Home is here to help you feel at peace in your home. We're a family-owned, USA-based business, and we know how important it is to keep your loved ones safe, happy, and comfortable.\r
\r
Our goal is to empower every homeowner with the coverage they need to feel confident, rain or shine. We understand that your home can be many things. A safe place. An investment. A reflection of you. And we know that when the appliances, systems, and other technology you depend on stop working, it can be a huge headache. That's where we come in.\r
\r
Only ARW Home offers you comprehensive protection, professional accountability, and responsive service-all with a truly personal touch. Whether you've lived in your home for years or just bought it, our extensive lineup of products includes warranty plans for appliances and home systems, electronics protection plans, as well as water and sewer line plans. We'll make sure you get the coverage you need, just the way you want it.\r
\r
ARW Home, The best protection for the unexpected.

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