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Customer Service Representative
1 month ago
Role: Customer Service Rep
Location: Boca Raton, FL
Compensation: $50K-$70K
Bilingual applicants are encouraged
Our client, a leading Solar Panel Manufacturer, is looking to add a Customer Service Representative to their team The company manufactures custom solar panels for residential and commercial properties, and are in a stage of group looking for a Service Lead Rep.
In this role, you'll be the go-to expert for handling customer inquiries and ensuring that every interaction is both informative and positive. Your technical knowledge and exceptional communication skills will be key in solving problems, guiding our customers, and enhancing their experience with our innovative solar solutions.
Key Responsibilities:
- Customer Interaction: Serve as the primary point of contact for customer inquiries via phone, addressing concerns and providing clear, accurate information about our solar products and services.
- Issue Resolution: Utilize your technical expertise to troubleshoot and resolve customer issues efficiently, ensuring high levels of satisfaction and trust.
- Technical Guidance: Assist customers in understanding their solar systems, including installation, maintenance, and troubleshooting, with a strong focus on clear and empathetic communication.
- Service Leadership: Take the lead in managing complex customer service cases, coordinating with other departments as needed to ensure swift and satisfactory resolutions.
- Documentation: Maintain detailed records of customer interactions, issues, and resolutions, ensuring accurate and up-to-date information for future reference.
- Continuous Improvement: Provide feedback and insights to help improve our customer service processes and contribute to the ongoing enhancement of our products and services.
Qualifications:
- Strong Communication Skills: Excellent verbal communication skills with a proven ability to convey information clearly and professionally over the phone.
- Customer-Centric Attitude: A genuine passion for delivering exceptional customer service and resolving issues in a way that enhances customer satisfaction.
- Problem-Solving Abilities: Strong analytical skills with the ability to think critically and solve problems effectively and efficiently.
- Tech-Savvy: Demonstrated proficiency with technology and comfort in navigating software systems and troubleshooting technical issues.
- Soft Skills: Empathetic, patient, and able to handle difficult situations with professionalism and tact.
- Experience: Previous experience in a customer service role, preferably within the tech or energy sectors, is a plus.