Customer Care Specialist

1 week ago


South Hackensack, United States Commercial Seating Products Full time
Job DescriptionJob Description

We are seeking a Customer Care Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Help with Social Media from time to time

Qualifications:

  • At least 2 years  experience in customer service, sales, or other related fields
  • Comfortable reaching out to clients and building rapport 
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • QuickBooks, Excel, and Adobe is a plus
  • Feel Comfortable in Returning calls from customers 


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