Dealership Service Advisor

4 weeks ago


Portsmouth, United States Portsmouth Chevrolet Full time
Job DescriptionJob Description

Are you a motivated person who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions starting at $62,000.00 annually with a career path to grow.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.


Responsibilities
  • Oversee service orders and flow of drive lane
  • Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Happiness scores at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of the service department
  • Set schedules and assigns tasks to service department employees
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain a good working relationship with factory(s) and foster positive employee relations
  • Collaborate with upper management to make service department hiring and discipline decisions
Qualifications
  • Excellent organizational skills
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
Benefits
  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability/Flex/Life
  • Growth opportunities





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