Room/Conference Reservations
2 months ago
Job Title: Room Reservations & Booking Coordinator (Customer Service/Service Delivery)
Job Type and Location: 12 Months Contract to Permanent role (Fulltime) || 100% Onsite || East Hanover, NJ
Summary: We seek a highly organized and customer service-oriented Reservations & Booking Coordinator. The ideal candidate will have a corporate and administrative background, must be proficient with Microsoft Office Suite, and have experience with ServiceNow, SharePoint, and Customer Service/Service Delivery.
Key Responsibilities:
- Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.
- Room & Reservations Booking: Search for available meeting rooms across all locations and manage rebooking and reservations as required.
- Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate
- Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.
- Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes about scheduling support.
- Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.
- Project Support: Provide support for scheduling and room booking projects, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.
Preferred Skills:
- Attention to detail and high level of organizational skills
- Knowledge of vendor systems, tools, and processes
- Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel
- Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues
- Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle
Company DescriptionSky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of USA & Canada. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Value Added Reseller (VAR) partner for Cisco and Dell, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. We are global provider and hiring talent across the globeCompany DescriptionSky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of USA & Canada. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Value Added Reseller (VAR) partner for Cisco and Dell, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. We are global provider and hiring talent across the globe
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