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IT Help Desk Tier 2
3 months ago
Join CubX - Tier 2 IT Technician
CubX is an innovative IT company focused on simplifying technology with new ideas and solutions. As a fast-growing company, CubX is seeking a motivated Tier 2 IT Technician to join our team and help us revolutionize the industry.
Our clients are our friends, not just tickets
Competencies:
- 2+ years of experience in Level 2 Helpdesk for an MSP
- Proficient in:
- Microsoft Intune
- Office 365 Admin Center
- Azure AD
- Microsoft365 Security and Compliance
- Email security and configuration
- OneDrive conf
- Basic knowledge of Azure
- Advanced desktop troubleshooting
- Networking (knowledge and troubleshooting)
- Printer Troubleshooting
- Hardware troubleshooting
Expected Responsibilities:
- Managing and staying on top of your workload
- Maintaining a helpful and friendly relationship with clients
- Keeping your tickets up to date
- Assisting with project/onsite work
- Providing occasional after-hours on-call support
- Proactively identifying and resolving issues
Please ensure all questions are filled out; otherwise, your application will be rejected.