Data Center Technician

1 week ago

Lakewood, United States Seneca Holdings LLC Full time
Job Title: Tier 1 Data Center Technician

At Seneca Holdings LLC, we are seeking a highly skilled and motivated Tier 1 Data Center Technician to join our team. As a key member of our Hosted Infrastructure team, you will be responsible for monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.

Key Responsibilities:
  • Monitor and maintain the server environment to ensure the availability and reliability of critical systems.
  • Communicate with stakeholders to provide updates on system status and collaborate on issue resolution.
  • Collaborate closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
  • Perform server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
  • Manually ping, test, and open problem outages for the resolution of server-related issues.
  • Escalate complex issues to Enterprise Level 2 Operations Engineers for further investigation.
  • Apply knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
  • Escort and monitor un-cleared workers on-site to maintain security protocols.
  • Observe data center conditions and respond to situational issues, including setting up emergency cooling fans when necessary.
  • Move data center equipment within the data center; assist with device and cable installation and removal.
Requirements:
  • A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
  • Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
  • Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
  • Ability to perform quality work within deadlines with or without direct supervision.
  • Strong attention to detail.
  • Professional interaction with other employees, customers, and suppliers.
  • Effective teamwork skills to collaborate with colleagues on all assignments.
  • Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
  • Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
  • Knowledge of VMware vSphere is a plus.
Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.

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