Current jobs related to Help Desk Support Technician - Washington - FYI-For Your Information, Inc.

  • Help Desk Technician

    3 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: Help Desk Technician: Position Description   Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues....

  • Tier I Help Desk Support Technician

    3 months ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC.Responsibilities: Responsible for providing first-tier support,...

  • Junior Help Desk Support

    1 month ago

    Washington, United States The Consortium Full time

    We are seeking a long-term contractor (12 months+) for this project in Washington DC. Will be providing project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. • Maintain assigned Tax-Aide...

  • Mid-level Help Desk Support Technician

    2 months ago

    Washington, Washington, D.C., United States Chenega MIOS Full time

    Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so,...

  • Help Desk Technician

    1 month ago

    Washington, United States FIRE Full time

    Job DescriptionJob DescriptionThis position will be based in Washington, D.C.About FIREThe Foundation for Individual Rights and Expression’s mission is to defend and sustain the individual rights of all Americans to free speech and free thought — the most essential qualities of liberty. FIRE educates Americans about the importance of these inalienable...

  • Mid-level Help Desk Support Technician

    3 months ago

    Washington, United States Chenega Corporation Full time

    Summary Mid-level Help Desk Support Technician Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the...

  • Help Desk Support Technician

    3 months ago

    Washington, United States FYI-For Your Information, Inc. Full time

    Job DescriptionJob DescriptionSalary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The...

  • Help Desk Specialist

    1 month ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Req ID: RQ182935Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Help DeskSkills:Computer Hardware,Computer Systems,Remote Support,Technical Support,TroubleshootingCertifications:CompTIA A+ - CompTIA - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob...

  • Help Desk Technician

    3 months ago

    Washington, United States MetroStar Corporation Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a...

  • IT Help Desk Support

    1 month ago

    Washington, United States System One Full time

    IT Help Desk Support Employment Type: Full Time Date Posted: 7/16/2024 Location: Washington, DC Pay Range: $25.00 - $31.25 per Hour Job Number: JO-2407-2456 Primary Function This position is responsible for providing first-line support to the news bureau user base for hardware, software, desktop, enterprise, and broadcast applications. Duties &...

  • MS Exchange Server Help Desk Technician

    4 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: MS Exchange Server Help Desk Technician: Position DescriptionSprezzatura seeks an MS Exchange Server Help Desk Technician to join our expanding team. The MS Exchange Server Help Desk Technician is responsible for managing and maintaining the organization’s Exchange Server environment. This includes ensuring the...

  • Help Desk Support Analyst 1

    1 month ago

    Washington, United States United Medical Center Full time

    The Tier 1 IT Help Desk Support Analyst - I functions as a key team member in a customer service driven environment and provides front-line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and...

  • Help Desk Support Analyst 1

    1 month ago

    Washington, Washington, D.C., United States United Medical Center Full time

    The Tier 1 IT Help Desk Support Analyst I functions as a key team member in a customer service driven environment and provides front line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and...

  • Help Desk Specialist

    1 month ago

    Washington, United States General Dynamics Information Technology Full time

    Req ID: RQ182935 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Help Desk Skills: Computer Hardware,Computer Systems,Remote Support,Technical Support,Troubleshooting Certifications: CompTIA A+ - CompTIA - CompTIA Experience: 3 + years of related...

  • Lead Help Desk Technician

    2 days ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide exceptional support in the realm of Information Technology (IT) and Cyber Security (CS) for a federal government agency and its mission partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new team members, and manage various...

  • Help Desk

    3 months ago

    Washington, United States Progression Incorporated Full time

    Job DescriptionJob DescriptionHelp Desk Tier I&II (Mid) Washington, D.CMUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience1 – 5 years of installing, maintaining, repairing desktop operating systems1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE...

  • Web Application Support Specialist--Help Desk

    1 month ago

    Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Duration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...

  • Web Application Support Specialist--Help Desk

    1 month ago

    Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Duration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...

  • Help Desk Manager

    1 month ago

    Washington, United States Evolver Federal Full time

    Job DescriptionJob DescriptionEvolver Federal is seeking a Help Desk Manager to satisfy a requirement for a potential government client.Responsibilities:The Help Desk Manager will be responsible for:The provision of direction and supervision for all helpdesk staff who work on the phone, remote, and in-person support to users when it comes to computer system...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States Seneca Resources Full time

    Position Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...

Help Desk Support Technician

2 months ago

Washington, United States FYI-For Your Information, Inc. Full time
Job DescriptionJob DescriptionSalary:

The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.


THIS POSITION REQUIRES 5 DAYS A WEEK ON-SITE WORK IN WASHINGTON DC OR OVERLAND PARK, KS.  ONLY APPLICANTS WITHIN A 50 MILE COMMUTE DISTANCE WILL BE CONSIDERED.


Day to day:

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system.
  • Maintain communications with employees throughout the problem resolution process.
  • Create, modify, and manage Active Directory objects via Windows Server.
  • Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
  • Desktop and laptop hardware troubleshooting.
  • Perform inventory and asset tracking duties.
  • Support company cybersecurity efforts on all clients.
  • Maintain and update computer and systems documentation.


Qualifications:

  • Degree in an IT-related field or equivalent experience.
  • 2+ years of working experience as 1st Level Support / User Helpdesk.
  • Solid expertise in current Microsoft desktop operating systems and application software.
    • MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019  
  • Solid knowledge of personal computer hardware configuration and setup.
  • Basic knowledge of DNS, FTP, TCP/IP, file, and print servers.
  • Experience in using Active Directory, creating, and managing accounts.
  • Strong interpersonal and relationship-building skills, conducive to team development.
  • Excellent telephone and face-to-face communication skills.
  • Ability to multitask in a challenging, fast-paced environment.
  • Good communications skills in English, both verbal and written.
  • Creative and innovative in problem solving.
  • Availability to work after hours and weekends.
  • Capable of writing and presenting detailed documentation.

 

Why FYI?

FYI – For Your Information, Inc. continues to be one of the fastest growing and most successful woman-owned Federal contractors in the country. For three years in a row, we have been on Inc. Magazine’s 5000 list and was recently named one of Inc’s 2023 Mid-Atlantic Fasted Growing companies.  FYI offers a collaborative and inclusive work environment.  We offer professional development and career growth opportunities to all employees. As we continue to grow so will you and your career.


What is in it for you?

  • Team building and innovation in a collaborative environment.
  • A competitive base salary with a loaded benefits package.
  • Tuition/Education Assistance.
  • Personal computer device allowance.
  • Pet Insurance.


At FYI – For Your Information Inclusion and diversity are fundamental to our culture and our core value of “People First”. All people matter at FYI. We believe that our inclusive environment and the diversity of our people drives our innovation and growth and allows us to better serve our clients and communities. 


FYI – For your Information is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identify), national origin, political affiliation, sexual orientation, martial status, disability, genetic information, age, membership in an employment organization, retaliation, parental status, military service or other non-merit factor.