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Patient Service Representative

1 month ago

Newnan, United States CommunityMD Full time
Job DescriptionJob Description

· Answers calls following company scripts and follows telephone etiquette.

· All calls must be followed up and/or returned before the end of each workday.

· Greets and directs patients throughout the center.

· Conducts all activities in a polite, courteous, and professional manner and abides by company policies and procedures.

· Promotes and reinforces patient centered medical home concepts with patients and staff.

· Must verify patients' health insurance for eligibility.

· Responsible for checking in/out in a timely manner and verifying that all tests ordered by physician were performed before the patient leaves.

· Responsible for requesting network referrals as ordered by PCP upon check out.

· Responsible for scanning patient documents such as patient registration forms, insurance cards and identification cards in the EHR.

· Schedules patient appointments as needed.

· Sort and distribute faxes.

· Collects patient payments and ensures payments are properly recorded and processed.

· Prepares patient co-pays for Billing Dept. Balance receipts and send for deposit.

· Always maintain work area clean and organized work area.

· Complies with HIPAA regulations.

· Responsible for verifying and updating patient demographic information on all encounters.

· Responsible for preparing the transportation list for the next workday.

· Responsible for confirming appointments for the following workday.

· Responsible for reviewing the recall list daily.

· Responsible for calling all patients that did not show-up to their appointment to reschedule their appointment.

· Responsible for assisting with HEDIS process and procedures.

· Participates in the Patient Satisfaction Survey Programs.

A DRUG FREE WORKPLACE

Company DescriptionAt CommunityMD, we are driven to improve the quality of life of our patients by improving the quality of care delivered. We are dedicated and committed to delivering high level medical care to enhance our community's quality of life.

Drug Free Workplace.Company DescriptionAt CommunityMD, we are driven to improve the quality of life of our patients by improving the quality of care delivered. We are dedicated and committed to delivering high level medical care to enhance our community's quality of life.\r
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Drug Free Workplace.