Help Desk Support
1 week ago
Come join our small, but strong Cloud Services and Technology Consulting Company that is experiencing solid growth. As a member of our team, you will join hard working professionals with great growth potential within the company.
You will be responsible for nurturing relationships with clients while working to deliver our technical support and security services. This is a hands-on role where you will be assisting clients with their networks, servers, workstations and assisting with hands-on project implementation.
Responsibilities:
- Create and track all inbound support requests
- Manage the suppoort case life cycle from creation to close
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
- Review technical and security reports
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
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