Technical Support Analyst
3 weeks ago
Reporting to the Director, IT, this position is primarily responsible for maintaining corporate and job site computers, servers, mobile devices, and printers, as well as providing day-to-day technical support for users.
Experience
- Bachelor’s of Science degree, required
- Hardware and/or software certification preferred, but not required
- 1 – 3 years of related work experience
Qualifications
- Proficient Analytical and Equipment Operations skills
- Proficient Computer/Technical, and Written/Oral Communication skills
- Proficient Project/Process Management and Office/Administrative Support skills
Primary Duties
- Provide technical support for users related to computers, mobile devices, and printers
- Perform hardware and software installation and support
- Assist with the implementation and compliance with security policies and procedures
- Review, analyze, and evaluate information technology systems operations
- Conduct analytical work providing consultation, support, and/or training to end-users of computer or other technology based systems
- Perform routine diagnostics and maintenance with multiple operating systems
- Assist with testing of new releases of software, vendor modifications, upgrades
- Research emerging technologies associated with supported systems
Physical Requirements
Reports to office location in Houston, TX
Must be able to travel to job sites and all Company office locations
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