Technical Support Analyst

3 weeks ago


Houston, United States Linbeck Group, LLC Full time

Reporting to the Director, IT, this position is primarily responsible for maintaining corporate and job site computers, servers, mobile devices, and printers, as well as providing day-to-day technical support for users.


Experience

  • Bachelor’s of Science degree, required
  • Hardware and/or software certification preferred, but not required
  • 1 – 3 years of related work experience


Qualifications

  • Proficient Analytical and Equipment Operations skills
  • Proficient Computer/Technical, and Written/Oral Communication skills
  • Proficient Project/Process Management and Office/Administrative Support skills


Primary Duties

  • Provide technical support for users related to computers, mobile devices, and printers
  • Perform hardware and software installation and support
  • Assist with the implementation and compliance with security policies and procedures
  • Review, analyze, and evaluate information technology systems operations
  • Conduct analytical work providing consultation, support, and/or training to end-users of computer or other technology based systems
  • Perform routine diagnostics and maintenance with multiple operating systems
  • Assist with testing of new releases of software, vendor modifications, upgrades
  • Research emerging technologies associated with supported systems


Physical Requirements

Reports to office location in Houston, TX

Must be able to travel to job sites and all Company office locations



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