Account Manager

1 month ago

Tampa, United States SPECTRIO LLC Full time
Job DescriptionJob DescriptionDescription:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.


Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.


As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation


For more information, visit www.Spectrio.com.

Primary Objective:

The Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and identifying opportunities for account growth. This role involves managing day-to-day client interactions, addressing inquiries, and collaborating with internal teams to deliver excellent service and solutions.


Responsibilities include:

  • Client Relationship Management:
    • Develop and maintain strong relationships with key clients.
    • Act as the primary point of contact for clients, addressing their needs and concerns promptly.
    • Regularly meet with clients to understand their goals, challenges, and requirements.
  • Account Growth:
    • Identify opportunities for upselling and cross-selling additional products or services.
    • Develop strategic account plans to achieve revenue targets and account growth.
    • Collaborate with the sales team to onboard new clients and expand existing accounts.
  • Service Delivery:
    • Ensure the timely and successful delivery of solutions according to client needs and objectives.
    • Coordinate with internal teams (e.g., sales, marketing, product development) to ensure seamless service delivery.
    • Monitor project timelines and budgets, ensuring projects stay on track.
  • Client Support:
    • Provide clients with product or service information and updates.
    • Address client inquiries and resolve issues in a timely and effective manner.
    • Conduct regular check-ins and follow-ups to ensure client satisfaction.
  • Reporting and Analysis:
    • Prepare regular reports on account status and performance metrics.
    • Analyze account performance data to identify trends and areas for improvement.
    • Present findings and recommendations to clients and internal stakeholders.


Requirements:
  • Education:
    • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Experience:
    • 3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or a relevant role.
    • Experience in managing multiple client accounts.
  • Skills:
    • Strong interpersonal and communication skills.
    • Excellent organizational and time-management abilities.
    • Ability to multitask and manage multiple client accounts simultaneously.
    • Proficiency in Salesforce and Google suite of tools
    • Strong analytical skills and attention to detail.
    • Problem-solving aptitude and a proactive approach to client management.
  • Key Competencies:
    • Client-focused mindset with a commitment to providing excellent service.
    • Ability to build and maintain strong, long-term client relationships.
    • Strategic thinking and the ability to identify and capitalize on growth opportunities.
    • Team player with the ability to collaborate effectively with cross-functional teams.
    • Strong negotiation and conflict resolution skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. The employee is required to sit the majority of the day. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.


Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work is performed in a typical office environment.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

* This role offers remote flexibility and invites external candidates located in the Southeastern United States, encompassing Florida, North Carolina, and Texas to apply.


Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.


Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

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