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Call Center Representative

2 months ago

New York, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

Title:  Call Center Representative

Location: Long island City NY 11101

Duration: Contrac

Job Summary/ Essential Job Functions:

Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service requests for unresolved matters that need fur.

Duties:

Handles Heavy Incoming Call Volume

Work experience – A minimum of two (2) years of experience in a customer service environment, utilizing phone and computer literacy to interact with customers in a high pace setting. Data entry experience and a minimum of 25 wpm typing skills, open availability to work shift schedules at any given time from 6amto 12am. Shifts are as follows : 6am-2pm, 6:30am-2:30pm, 7am-3pm,7:30am-3:30pm, 8am-4pm, 8:30am-4:30pm,9am-5pm, 10am-6pm, 12pm-8pm, 1pm-9pm, 2pm-10pm and 4pm-12am.

Must be able to work holidays, weekends, overtime and emergencies. Candidates not meeting the aforementioned criteria, will not be considered for the interview. 

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law

Note:

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship or any other class protected by applicable law.

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.