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Desktop Support Technician

2 months ago

Atlanta, United States TEKsystems Full time
Job DescriptionJob Description

Duration

6

Month(s)

 

Req Description

 

Description

They are in need of a PC tech who can help them with machine/computer builds. They are going to be installing software on to the computers and get them ready to be used by the claim specialists.

Here are the requirements for this positions:
1)Experience with laptop builds (Win 7, imaging, general software install / upgrades)PXE\\OEM Imaging, Windows 7, Windows 10 (Desktop, Laptop) They will spend 60-80% of the time doing this.
2) Experience with using a ticketing system (They use Service Now) 30-40% of time. They will receive calls and if they can\'t trouble shoot the calls they will input tickets into Service Now
3) In depth Desktop Support Troubleshooting-
The Desktop Technician job is responsible for diagnosing and resolving for the implementation of installations and upgrades for software and hardware. This position also provides technical instruction to others. They will take between 15-25 tickets per day and they will use Service now as the ticketing systems

TEKsystems client process claims on property. Around hurricane season They typically on board about 100 field agents to assist with this time of year Since there is an increase of call center reps they need someone to come and help build out the machines and offer support.

This will be a 3 month contract to provide end-user desktop support for 1500 internal & remote customers.

 

Enterprise Req Skills

pc tech, desktop support, microsoft, windows.,Windows 10,Mac,Imaging,Sccm

 

Job Title

Desktop Technician

 

Top Skills Details

1)Around one year of experience with laptop builds (Win 7, imaging, general software install / upgrades)PXE\\OEM Imaging, Windows 7, Windows 10 (Desktop, Laptop) They will spend 60-80% of the time doing this. Assurant recently Acquired 6 new companies so they are converting 200 machines to Assurant equipment for each company.
ex: they will be unpacking laptops, imaging the applications, and shipping the machines to the employees.
2) Experience with using a ticketing system (They use Service Now) 30-40% of time. They will receive calls and if they can\'t trouble shoot the calls they will input tickets into Service Now
3) In depth Desktop Support Troubleshooting- They will do hands on trouble shooting if they are not able to trouble shoot via phone
Great customer service experience is a must

 

Worksite Address

,Atlanta,Georgia,United States,30339

 

Drug Test Required

true

 

Experience Level

Entry Level

 

External Communities Job Description

Our client is in need of a PC tech who can help them with machine/computer builds. They are going to be installing software on to the computers and get them ready to be used by the claim specialists.

1)Experience with laptop builds (Win 7, imaging, general software install / upgrades)PXE\\OEM Imaging, Windows 7, Windows 10 (Desktop, Laptop)
2) Experience with using a ticketing system (They use Service Now)
3) In depth Desktop Support Troubleshooting

 

EVP

Great work environment. They wear jeans and works on a close knit team that is always willing to help each other out. They promote from within. Opportunity to stay on longer. We have had a contractor on contract here for almost 2 years. Very Flexible work environment. You work at your own pace. It is a large company with tons of opportunity for growth.

 

Work Environment

They work Monday-Friday typically 8 to 5pm . Cube environment.

 

Additional Skills Tags

 

Additional Skills & Qualifications

Customer Service

 

Business Qualification

 

Impact to the Internal/External Customer

Internal: Functional laptops, PCs etc
External: Process Claims faster

 

Interview Information

30 minute phone screen with manager.

 

Why is Position Open?

 

Business Challenge

Assurant needs to convert all the new acquisitions equipment to Assurant equipment by the end of the year.

 

 

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