Desktop Support Technician
4 weeks ago
Hello,
I trust this message finds you well.
We currently have an open position with our client that may align with your skills and experience. I kindly request you to review the below job description and let me know if you are interested or may refer someone suitable.
Thank you for your time, and I look forward to hearing from you.
Job Details Below:
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Job: IT Desktop Support Technician
Location: Atlanta, Georgia
Estimated Duration: 6+ Months
Note: This is an onsite position. Must be Local.
Job Summary
As an IT Desktop Support Technician, you will be responsible for providing technical support to end-users regarding hardware, software, and network-related issues. You will troubleshoot and resolve desktop-related incidents and requests, ensuring efficient operation and user satisfaction. The ideal candidate is proactive, service-oriented, and capable of working independently and as part of a team in a fast-paced environment.
Qualifications
Education and Experience:
At least an Associate's Degree in Computer Science, Information Technology, or a related field preferred.
3-5 years of experience in desktop support or technical support roles.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Technical Skills:
Proficient in Windows 10 and 11 and macOS operating systems.
Experience with Microsoft Office 365 Suite and common software applications such as Adobe Pro, Adobe CC, DocuSign, etc.
Familiarity with Active Directory, network troubleshooting, and security protocols.
Knowledge of hardware components and troubleshooting techniques.
Good troubleshooting skills of both Standalone and networked printers.
Good troubleshooting skills of network connectivity issue.
Experience with remote desktop support tools such as ConnectWise.
Experience with windows imaging such Microsoft Intune image deployment.
Understanding of ITIL service management principles.
May require occasional after-hours support or On-Call duties.
Ability to lift and move computer equipment (typically up to 50 lbs.) as needed.
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