Desktop Support Technician

3 weeks ago

Atlanta, United States Rose International Full time

Date Posted: 08/19/2024 Hiring Organization: Rose International Position Number: 469515 Job Title: Desktop Support Technician Job Location: Atlanta, GA, USA, 30308 Work Model: Onsite Shift: 5 days/week onsite Employment Type: Temporary Estimated Duration (In months): 5 Min Hourly Rate($): 25.00 Max Hourly Rate($): 31.00 Must Have Skills/Attributes: Active Directory, CITRIX, Desktop Support, MAC OS, MS Office, Troubleshooting, Windows 10 Nice To Have Skills/Attributes: Android, iOS, Zoom Required Skills: 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required. Strong mobile support (Android, iOS, etc) experience. Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiarity with encryption and security tools and triaging within this environment Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies Familiarity supporting Mac OS Ventura/Sonoma and Windows 10/11 Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus Working knowledge of collaboration tools such as Slack, Google Suite Familiarity with ticketing systems such as Service Now is a plus May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams Certifications obtained or working towards: ACMT, CCT, ITILv4, CompTIA Previous experience with Microsoft Office is preferred Good problem solving, diagnosis and troubleshooting skills Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company''s network are backed up, safe and secure. May also deploy security updates to all the systems in their companies'' servers and computers to make sure they are never compromised. May be required to show staff members how to use their company''s computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. Responsibilities: Ability to troubleshoot software, hardware and connectivity issues remotely. Ability to understand and articulate root cause on customer issues. Assist customers in gaining access to various systems and servers Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies Communicate call trends and challenges in daily team meetings The ability to take on small projects from start to finish Work closely with the team to resolve or properly close aging tickets Manage the individual and ticket queue for the team Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Qualifications Experience working with multiple customers face to face in a Walk Up Bar type of corporate environment is preferred Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively Passionate about providing excellent customer service and follow-thru to completion The ability to work under pressure in a fast paced environment is a must *Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that ll Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements. * Benefits: For information and details on employment benefits offered with this position, please visit here {target=" blank"}. Should you have any questions/concerns, please contact our HR Department via our secure website {target=" blank"}. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here {target="_blank"}. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department {target="_blank"}. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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