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Customer Service Representative and Dispatcher
2 months ago
Midland Sand is seeking a dynamic and organized individual to join our team as a Customer Service Representative and Dispatcher. As a pivotal part of our company, you will be the face and voice of Midland Sand, interacting directly with our valued customers and ensuring seamless operations behind the scenes.
Key Responsibilities:
- Customer Communication: Engage with customers over the phone, providing assistance, answering questions, and addressing concerns with professionalism and courtesy.
- Product Knowledge: Learn about our range of products and their applications to confidently advise customers on the best solutions.
- Order Management: Handle incoming calls and online orders efficiently, ensuring accuracy and timeliness.
- Complaint Resolution: Effectively manage customer complaints and inquiries.
- Dispatching: Schedule deliveries and assign drivers, ensuring timely fulfillment of orders.
- Team Collaboration: Communicate effectively with other office staff and drivers to coordinate operations smoothly.
- Interpersonal Skills: Demonstrate strong interpersonal skills, maintaining a positive attitude and building rapport with customers and colleagues alike.
- Excel Proficiency: Utilize Excel for various tasks such as data entry, scheduling, and reporting. Candidates will need to pass an Excel cognitive test as part of the hiring process.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service is preferred.
- Ability to multitask and prioritize responsibilities effectively.
- Strong communication skills, both verbal and written.
- Detail-oriented with a proactive approach to problem-solving.
- Proficiency in Microsoft Excel is required.
- Ability to work independently as well as part of a team.
Why Join Us:
- Friendly and supportive work environment that values teamwork and integrity.
- Make a difference by contributing to a company that is committed to quality and customer satisfaction.
- Supporting small businesses by
If you are ready to bring your customer service expertise to Midland Sand and thrive in a dynamic role that combines customer interaction with logistical coordination, we encourage you to apply today. Join us in delivering exceptional service and building lasting relationships with our customers
