Customer Service Associate
2 months ago
Job Description
Beauty Craft is a wholesale distributor of professional salon products. We partner exclusively with licensed salon professionals to elevate their business and professional craft. Join a dynamic, entrepreneurial family-owned company serving our customers and friends in the salon and spa industry since 1928. If you have a passion for beauty products and the hair industry, this is the job for you See the exciting products we carry such as Moroccanoil, Unite, Oligo, Amika and more at www.beautycraft.com
Responsibilities
- Demonstrate service orientation toward customers and internal staff.
- Assist Customers and Sales representatives with orders and inquiries in a timely and professional manner.
- Process orders submitted via ERP system, online, email and phone.
- Answer phone calls swiftly and efficiently.
- Inform customers of current promotions & upsell in a helpful manner.
- Displays strong communication skills; communicates clearly, concisely, factually, accurately, timely and professionally.
- Other tasks as needed, with room to grow responsibilities within the organization.
Hours
Monday through Friday 8am to 4:30pm. NO WEEKENDS OR EVENINGS
Requirements
- Technologically proficient
- Exceptional communication skills
- Adaptability and able to multi-task
- Proven customer service or call center experience preferred
- Previous experience with Integra soft or similar ERP system a plus, but not required
- Friendly, enthusiastic and willing to learn and assist with additional tasks as needed
BENEFITS
Paid time off
401k 3% contribution to your company 401k plan after 90 days
Short term disability Insurance
Option to purchase group insurance for health, dental and vision
40% employee discount on products
Located close to Minnetonka, Eden Praire, Edina and Hopkins
Company DescriptionBeauty Craft is a distributor of professional salon and spa products since 1928. www.beautycraft.comCompany DescriptionBeauty Craft is a distributor of professional salon and spa products since 1928. www.beautycraft.com-
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