Member Care Representative I
3 months ago
We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
This is a Prime-time position, 8-12 hours per week, Saturdays are required. However, you will need to have full-time availability throughout the first week for training.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service
QUALIFICATIONS
- Excellent listening and communication skills.
- Demonstrated outstanding customer service skills.
- Ability to work in a fast-paced team environment.
- Previous experience providing product recommendations and referrals.
- Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
- Demonstrate detail orientation.
- Proven ability to consistently report to work, on time, as scheduled.
- Consistently demonstrates professional manner and attire.
- Ability to learn new systems, policies and processes quickly.
- Working knowledge of the Microsoft suite of office products.
- Previous experience with cash handling and balancing a cash drawer – preferred but not required.
- Previous Teller experience preferred but not required.
- Requires a high school diploma or equivalent.
- 1 year of experience in customer service preferred.
BENEFITS & TOTAL REWARDS
LBS Financial offers our Part-time employees:
- Aflac Group Plans
- Healthiest You Teladoc Services
- Employee Assistance Program
- Accrued Time Off: Vacation and Sick
- Voluntary 401(k) and Roth(k)
- Opportunity to qualify for fully funded Pension Plan
- Rewards and Recognition Program
- Educational Reimbursement
- Paid Volunteer hours
- Loan discounts and free branch services
- SmartDollar Financial Wellness benefit
- Nationwide Pet Insurance
- Discount entertainment, movie tickets, travel, car rentals, and much more
PAY RANGE
In accordance with California’s Pay Transparency Act (SB 1162), the expected salary range for this position is between:
$18.50 - $20.00
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
Note: As part of our screening process, LBS Financial conducts background investigations on candidates who have been extended a contingent offer and who have agreed and authorized us to do so. This investigation will include a credit report, adult criminal history search, Social Security search, employment verifications and various Government regulatory and compliance searches like Terrorist Watch Lists etc.
LBS Financial employees must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE
Prime-time 8-12 hours/week
-
Member Care Representative I
3 months ago
Long Beach, United States LBS Financial Credit Union Full timeJob DescriptionJob DescriptionDo you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They...
-
Member Care Representative I
2 months ago
Long Beach, United States LBS Financial Credit Union Full timeJob DescriptionJob DescriptionDo you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They...
-
Member Care Representative I
2 months ago
Long Beach, United States LBS Financial Credit Union Part time $18 - $20Job DescriptionJob DescriptionDo you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They...
-
Member Care Representative II
6 days ago
Long Beach, California, United States LBS Financial Credit Union Full timeJob Title: Member Care Representative IIWe are seeking a highly skilled and experienced Member Care Representative II to join our team at LBS Financial Credit Union. As a Member Care Representative II, you will be responsible for delivering exceptional service to our members, providing personalized support, and ensuring that their financial needs are met.Key...
-
Claims Service Representative I
2 weeks ago
Long Beach, California, United States Automobile Club of Southern California Full time{"title": "Claims Service Representative I", "description": "Deliver Legendary ServiceAs a Claims Service Representative I, you will be the face of our organization, providing exceptional service to our members. Your expertise in insurance claims will help us deliver on our promise of legendary service.Key ResponsibilitiesAdjust insurance claims with...
-
Member Service Representative
1 week ago
Long Beach, California, United States SchoolsFirst Federal Credit Union Full time### Job Summary We're seeking a highly skilled and service-oriented individual to join our team as a Teller (Member Service Representative I). As a key member of our team, you will be responsible for providing exceptional member service by accurately completing transactions and providing account information. You will also be responsible for delivering...
-
Member Service Representative
2 weeks ago
Long Beach, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide member service by...
-
Member Service Representative
2 days ago
Long Beach, California, United States Sam's Club Full timeJob SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide member...
-
Member Service Representative
2 days ago
Long Beach, California, United States Walmart Full timeJob SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.Key...
-
Member Experience Specialist
3 weeks ago
Long Beach, California, United States LBS Financial Credit Union Full timeJob DescriptionJob Summary: We are seeking a highly motivated and customer-focused Member Care Representative I to join our team at LBS Financial Credit Union. As a Member Care Representative I, you will be responsible for delivering exceptional customer service to our members, providing product recommendations, and ensuring a positive member experience.Key...
-
Member Service Representative
4 days ago
Long Beach, California, United States SchoolsFirst Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and service-oriented Member Service Representative to join our exceptional team at SchoolsFirst Federal Credit Union.The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide World Class Member...
-
Member Service Representative
1 week ago
Long Beach, California, United States Navy Federal Credit Union Full timeJob Title: Member Service RepresentativeWe are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional...
-
Member Service Representative
2 weeks ago
Long Beach, California, United States Navy Federal Credit Union Full time{"title": "Member Service Representative", "description": "**About the Role**Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them achieve their...
-
Member Service Representative
2 weeks ago
Long Beach, California, United States Sam's Club Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide member...
-
Member Service Representative
1 week ago
Long Beach, California, United States Sam's Club Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.Key ResponsibilitiesProvide member service...
-
Customer Service Representative
3 weeks ago
Long Beach, California, United States LBS Financial Credit Union Full timeJob SummaryLBS Financial Credit Union is seeking a highly skilled and customer-focused Member Care Representative I to join our team. As a Member Care Representative I, you will be responsible for delivering exceptional member service, providing product recommendations, and ensuring a positive member experience.Key ResponsibilitiesProvide exceptional member...
-
Member Care Representative III
3 months ago
Long Beach, United States LBS Financial Credit Union Full timeJob DescriptionJob DescriptionDo you have experience in a credit union or bank delivering outstanding customer service and performing transactions on the platform side including new accounts? We’d like to welcome a Member Care Representative III responsible for delivering an excellent Member experience to current and potential Members. They provide a high...
-
Member Care Representative III
3 weeks ago
Long Beach, California, United States LBS Financial Credit Union Full timeJob Description**Job Summary:**We are seeking a highly skilled and experienced Member Care Representative III to join our team at LBS Financial Credit Union. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, providing personalized support, and ensuring a positive experience for all...
-
Appeals Specialist I
3 months ago
Long Beach, United States Morgan Stephens Full timeJob Title: Appeals Specialist ILocation: 100% RemotePay: Up to $20.00/hrTime Zone Requirements: Preferably MT/PT zone. Job Type: Full-TimeSchedule: 8:00 a.m. to 5:00 p.m. in the candidate's time zone. Overview: The Appeals Specialist I is responsible for reviewing and resolving member and provider complaints and communicating resolutions to members and...
-
Insurance Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States Big I South Carolina Full timeAbout UsBig I South Carolina is a leading trade association of property and casualty insurance agents, representing the interests of small business owners who sell all types of insurance. Our members are dedicated to providing exceptional service to their clients and are committed to staying up-to-date with the latest industry developments.Job SummaryWe are...
