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Member Experience Specialist

2 months ago

Long Beach, California, United States LBS Financial Credit Union Full time
Job Description

Job Summary: We are seeking a highly motivated and customer-focused Member Care Representative I to join our team at LBS Financial Credit Union. As a Member Care Representative I, you will be responsible for delivering exceptional customer service to our members, providing product recommendations, and ensuring a positive member experience.

Key Responsibilities:

  • Provide exceptional customer service to members through phone, email, and in-person interactions.
  • Recommend and promote credit union products and services to meet members' financial needs.
  • Process transactions, answer questions, and resolve member issues in a timely and professional manner.
  • Work collaboratively with the team to achieve sales and service goals.
  • Stay up-to-date on credit union products, services, and policies to provide accurate information to members.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • 1 year of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and processing transactions.
  • Ability to learn and adapt to new systems and processes.

Benefits:

  • Aflac Group Plans
  • Healthiest You Teladoc Services
  • Employee Assistance Program
  • Accrued Time Off: Vacation and Sick
  • Voluntary 401(k) and Roth(k)
  • Opportunity to qualify for fully funded Pension Plan
  • Rewards and Recognition Program
  • Educational Reimbursement
  • Paid Volunteer hours
  • Loan discounts and free branch services
  • SmartDollar Financial Wellness benefit
  • Nationwide Pet Insurance
  • Discount entertainment, movie tickets, travel, car rentals, and much more