Customer Service Representative

1 week ago

Lake Forest, United States AstrixTechnology LLC Full time $17
Job DescriptionJob Description

Customer Service Representative

 

With a full range of clinically necessary IV therapy and cost-effective critical care products for use in hospitals, alternate sites, and home care settings, our client is a market leader in the world. They are seeking to expand their team by hiring a customer service representative

 

Pay: $17.87/hr

Schedule: M-F First shift

Type of Job: Contract to Hire

 

Responsibilities:

·         Be available on a toll-free phone line to respond to customer phone inquiries, while working emails in between calls.

·         Provide a solution for all customers utilizing only approved resources and tools.

·         Maintain pleasant & professional tone on all written and phone communications.

·         Provide shipment, order or invoice documentation upon request (COA/ COC/ PL/ SOA, etc)

·         Create incidents, tasks, and inquires within Oracle Service Cloud where applicable and respond to those inquiry types assigned

·         Answer customer phone calls regarding order changes, address changes, shipment preferences, product questions, availability,    shipping dates and back-order resolution

·         Coordinate with the shipping companies regarding order status and P.O.D

·         Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery 

 

Qualifications:

·         Excellent verbal and written communication skills

·         Basic excel skills

·         Ability to learn remotely via WebEx and work remotely

·         Ability to communicate clearly and effectively- in a positive manner

·         Ability to manage tasks in a high- pressure environment using multiple tools and monitor screens

·         Ability to multi-task in a faced-paced environment

Company DescriptionSince 1995 Astrix has been delivering information technology consulting, regulatory advisory services and staffing solutions to the scientific community. We can assist in augmenting your internal resources to deliver optimum solutions on time and within budget. It is our goal to simply do it right. We work everyday to create value and build trust with our clients, employees, partners and vendors.

Astrix provides scientists to a broad spectrum of scientific based industries including: Chemical, Biotech, Pharmaceutical, Cosmetics, Food Science, Flavors and Fragrances, Biomedical, Consumer Products, Environmental, Medical device, Petrochemical and Clinical Research.Company DescriptionSince 1995 Astrix has been delivering information technology consulting, regulatory advisory services and staffing solutions to the scientific community. We can assist in augmenting your internal resources to deliver optimum solutions on time and within budget. It is our goal to simply do it right. We work everyday to create value and build trust with our clients, employees, partners and vendors.\r
\r
Astrix provides scientists to a broad spectrum of scientific based industries including: Chemical, Biotech, Pharmaceutical, Cosmetics, Food Science, Flavors and Fragrances, Biomedical, Consumer Products, Environmental, Medical device, Petrochemical and Clinical Research.

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