Client Coordinator

4 weeks ago


Sterling Heights, United States Edn Skin Full time
Job DescriptionJob Description

About Us:

Edn Skin & Spa is a premier woman-owned med spa dedicated to providing exceptional skin care treatments and spa services. Our mission is to create a tranquil and rejuvenating environment where clients can relax and enjoy personalized services tailored to their unique needs. We are seeking to add a highly motivated, well-organized, polite and polished person to our team to represent Edn as a Client Coordinator at the front desk.

 

Job Summary:

The Client Coordinator is the first point of contact for our clients, responsible for delivering an outstanding customer experience. This role involves managing the front desk operations, scheduling appointments, handling client inquiries, and providing administrative support to ensure the smooth operation of the med spa. Our ideal candidate is someone who stays calm under pressure, is capable of managing multiple tasks, and can quickly adapt to last-minute changes.

 

Key Responsibilities:

Duties include, but are not limited to:

  • Greet clients warmly and professionally as they enter the med spa.

  • Answer phone calls, emails, and messages promptly and courteously.

  • Schedule and manage client appointments using our booking system.

  • Handle client check-ins and check-outs efficiently.

  • Maintain a clean and organized reception area.

  • Provide information about our services, treatments, and products.

  • Assist with client intake forms and ensure accurate data entry.

  • Process payments and manage cash register transactions.

  • Address and resolve client concerns or complaints with a positive attitude.

  • Assist with inventory management and ordering of supplies.

  • Support marketing initiatives by promoting special offers and events.

  • Perform other administrative tasks as needed.

 

Qualifications/Experience:

  • High school diploma or equivalent; additional education or certification in hospitality or related field is a plus.

  • Proven experience in a customer service or receptionist role, preferably in a med spa or wellness setting.

  • Excellent communication and interpersonal skills.

  • Strong organizational and multitasking abilities

  • Proficiency in using booking software and computer systems

  • A friendly and professional demeanor with a passion for client satisfaction

 

Benefits & Perks:

  • Competitive compensation based on experience and performance

  • Performance-based bonuses

  • Opportunities for career advancement and professional development

  • Paid time off (PTO) and paid holidays

  • Health Insurance, Vision Insurance, & Dental Insurance

  • 401(k) retirement savings plan

  • Flexible scheduling options to accommodate full-time and part-time employees.

  • Employee discounts on skincare products and treatments.

  • Supportive and collaborative work environment with opportunities for growth and learning.

 

Thank you for your interest in the Client Coordinator position at Edn Skin & Spa. We look forward to reviewing your application.

Company DescriptionEdn Skin is a woman-owned company headquartered in sunny Scottsdale, Arizona. Originally founded in Detroit, Michigan, Edn Skin has undergone a transformative journey, emerging with a fresh new identity and branding that reflects our commitment to excellence.

With deep roots in the medical, health, and beauty industries, our team brings over 50 years of combined expertise to every treatment and service we offer. From advanced aesthetic procedures to personalized services, we're dedicated to helping our clients look and feel their best, inside and out.Company DescriptionEdn Skin is a woman-owned company headquartered in sunny Scottsdale, Arizona. Originally founded in Detroit, Michigan, Edn Skin has undergone a transformative journey, emerging with a fresh new identity and branding that reflects our commitment to excellence.\r
\r
With deep roots in the medical, health, and beauty industries, our team brings over 50 years of combined expertise to every treatment and service we offer. From advanced aesthetic procedures to personalized services, we're dedicated to helping our clients look and feel their best, inside and out.
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