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IT Field Support Technician_Houston
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Houston, United States Red Knight Solutions, LLC Full timeJob DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a part-time Field Specialist to join its Infrastructure Delivery...
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IT Field Support Technician_Houston
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Houston, United States Red Knight Solutions, LLC Full timeJob DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a part-time Field Specialist to join its Infrastructure Delivery...
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Desktop Support
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Houston, United States NES Fircroft Full time⢠Respond to end-user inquiries, troubleshoot problems, and provide step-by-step guidance to resolve technical issues ⢠Perform basic hardware and software installations, configurations, and maintenance tasks ⢠Escalate complex or unresolved issues to the appropriate IT specialists or subject matter experts ⢠Document all support...
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Desktop Support Technician_Houston
2 months ago
Red Knight Solutions is currently seeking a Desktop Support Specialist in Houston, TX.
This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers., if this is you, then keep reading and apply
Desktop Support Responsibilities:
- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
- 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Maintain all required OEM Certifications as directed by Management
- 3+ years experience relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
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