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Drain Technician
1 month ago
The Role
Diagnose and repair sewer drain issues and lead customers to informed and confident buying decisions.
Responsibilities
- Be on time and available according to schedule. Calling off requires 24 hour notice.
- Uitlize all company devices and software resources fully and as installed.
- Complete all sewer drain cleaning, jetting and cable work related to in-home service calls.
- Coordinate camera service for every mainline stoppage within 24 hours of the report.
- Know how to establish customer rapport to provide the right product and service..
- Educate and assist customers on the importance of sewer repair and replacement.
- Inform customer of financing options
- Explain reasons for blockage and illustrate how you will resolve the issue.
- Understand your service key performance indicators* and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Make sure that your uniform is clean and is worn every day.
- Communicate regulaurly and effectively with customer service and dispatch to ensure overall success of the business. .
- Develop working knowledge of all drain equipment uses and maintenance.
- Protect drain and maintain cleaning and camera equipment and keep a well inventoried truck.
- Notify Management of down equimpent immediately.
- Submit equipment repair tickets completely and in a timely manner
- Request restock of appropriate materials and note any newer materials which might need to be added to the restock master list.
- Respect and protect homeowner’s property from drain and camera equipment.
- Participate actively in all training exercises, morning meetings, trade shows and retreats.
- Maintain accountability with regular one-to-ones and performance reviews with your manager..
- Train and mentor apprentices to ensure quick, accurate repairs.
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
Competencies for Success
- Clean, safe driving record.
- Continued education and training.
- Personable and professional with a knack for diffusing messy situations.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- High integrity with advanced social skills and ability to make solid connections.
- Strong desire to be a better technician tomorrow than you are today.
- Competitive individual contributor who also loves to win as a team.
