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Customer Support Specialist

3 months ago

Palm Beach Gardens, United States CIPE Solutions Full time $35,000 - $42,000
Job DescriptionJob Description

About Cipe Solutions

We are a managed technology partner that specializes in solutions for national and large scale multi-location organizations

About the Role

The primary function of this role is to be the first level of communication for Cipe Solutions customers. This role requires an individual to interpret, confirm, and process the customer's needs to the best of their ability and training. This role is a liaison between departments and an advocate for our customers.

 

Responsibilities

  • Initial point of contact for all incoming client communication.

  • Efficient use of all channels of communication. I.E. Call, Chat, and Email.

  • Dispatch calls, chats, & tickets to appropriate parties.

  • Provide basic initial Triage, Billing, & Sales Support.

  • Provide and/or make changes to basic accounts and credentials.

  • Create and/or make changes to audio recordings for automated phone answering systems.

  • Efficiently handle 30+ calls per day monitoring multiple Support Queues.

  • Facilitate new client offboarding, while tracking customer issues and resolutions.

 

Location & Commitments

  • Full-Time, Onsite

  • Full-Time (40 hours)

  • M - F 8am to 5pm Schedule

  • Salary Range 35k-42k

 

Requirements

  • Previous Customer Service experience

  • Previous experience in IT a plus and/or other related fields

  • Ability to build rapport across departments and with clients

  • Strong critical thinking skills, communication skills, organization, attention to detail, multitasking, and active listening skills.

  • Positive and professional demeanor via all forms of communication.

Company DescriptionWe're CIPE Solutions. At our core, we're a managed technology partner that specializes in solutions for national franchised brands and multi-site organizations. We touch the lives of business owners by providing IT infrastructure that meets the needs of today's technology driven world.Company DescriptionWe're CIPE Solutions. At our core, we're a managed technology partner that specializes in solutions for national franchised brands and multi-site organizations. We touch the lives of business owners by providing IT infrastructure that meets the needs of today's technology driven world.