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Technical Support Specialist

2 months ago

La Porte, United States Sprint Transport, LLC Full time
Job DescriptionJob Description

The Technical Support Specialist will provide technical assistance and answers to questions, assisting users to troubleshoot problems with computer Hardware or software.

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Identifies, investigates and resolves user’s problems with computer hardware and software.
  • Fields support calls, chat, email and/or other communication from users with inquiries regarding software programming, connectivity, printing and similar concerns.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software, hardware and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes to solve problems.
  • Collaborates with other staff to research and resolve problems.
  • Collaborates with programmers to explain errors and/or recommend modifications in programs.
  • Arranges service by software and hardware vendors to repair or replace defective parts.
  • Maintains knowledge of technical innovations and trends.
  • Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to support users and complete assigned work with and without direct supervision.
  • Professional and pleasant telephone manner.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Ability to work on site in several locations as well as remotely, during normal business hours and occasionally after hours and weekends.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite, Microsoft365 and related software.
  • Proficient with or the ability to quickly learn an array of computer hardware and software.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in computer science, or related experience.
  • At least 2 years of technical support customer experience highly preferred.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 50 pounds at times.
  • Must be able to work in an industrial environment, including climbing up to 3 flights of stairs.
Company DescriptionAt Sprint Transport, LLC, we specialize in providing exceptional hazardous and non-hazardous bulk liquid transportation in the petrochemical industry. Our dedicated fleet of vehicles and extensive inventory of specialty chemical trailers, are of both non-insulated and insulated stainless steel material.

Our company handles long-haul and local movements from terminals centrally located near Houston’s petrochemical hub, the Houston Ship Channel, Baton Rouge, the Golden Triangle, and Freeport.

Sprint Transport, LLC is a high-performance, time-sensitive service that keeps customers' operations working at peak performance levels.

Fully certified and insured, we focus on hiring only experienced chemical drivers, using state-of-the-art equipment, and a time-sensitive scheduling program, all while maintaining a superb safety record. Our drivers have an average of 10+ years of experience and have all the required endorsements related to the products we transport. Safety training is continually updated and modified to address regulatory issues and communicated through specialized training.

Trust Sprint Transport LLC for safe, reliable, and efficient bulk liquid transportation services for the petrochemical industry.Company DescriptionAt Sprint Transport, LLC, we specialize in providing exceptional hazardous and non-hazardous bulk liquid transportation in the petrochemical industry. Our dedicated fleet of vehicles and extensive inventory of specialty chemical trailers, are of both non-insulated and insulated stainless steel material. \r
\r
Our company handles long-haul and local movements from terminals centrally located near Houston’s petrochemical hub, the Houston Ship Channel, Baton Rouge, the Golden Triangle, and Freeport. \r
\r
Sprint Transport, LLC is a high-performance, time-sensitive service that keeps customers' operations working at peak performance levels. \r
\r
Fully certified and insured, we focus on hiring only experienced chemical drivers, using state-of-the-art equipment, and a time-sensitive scheduling program, all while maintaining a superb safety record. Our drivers have an average of 10+ years of experience and have all the required endorsements related to the products we transport. Safety training is continually updated and modified to address regulatory issues and communicated through specialized training. \r
\r
Trust Sprint Transport LLC for safe, reliable, and efficient bulk liquid transportation services for the petrochemical industry.