Technical Solutions Analyst
4 weeks ago
We are seeking a highly skilled Technical Solutions Analyst to join our team at Mistras Group Inc. - Corp. The successful candidate will be responsible for providing top-notch IT infrastructure support to our offices, ensuring seamless connectivity, hardware and software maintenance, and local server support.
This is a fantastic opportunity for a motivated and detail-oriented individual to take on a key role in our IT department and contribute to the success of our organization.
Key Responsibilities:
- Provide exceptional customer service to our local offices by resolving Help Desk tickets efficiently.
- Deliver solutions to hardware and software problems using troubleshooting expertise and research.
- Ensure continuous connectivity by reporting and resolving local or wide area network problems.
- Establish or modify user access to systems through user creation, change, or termination following policies and best practices.
- Work with Infrastructure teams to maintain acceptable functionality of local servers, including software updates and hardware maintenance.
- Provide remote communication through connectivity of mobile devices to Mistras email.
- Work with Infrastructure teams to recommend cost-effective and technically sound hardware or software solutions to business management.
- Participate in IT projects as needed.
- Reduce operational risk through accurate documentation of infrastructure and systems.
Requirements:
- Wintel based hardware, software, and Operating Systems.
- Microsoft servers, Active Directory administration, and troubleshooting.
- All office productivity applications and suites, including Adobe, Microsoft Office, Visio, and Project.
- Understanding of network technologies and concepts.
- Associates Degree in Computer Technology and/or equivalent experience.
- Industry certifications (A Plus, MCP, etc.) preferred.
Working Conditions:
- Frequent lifting up to 30 lbs.
Supervisory Responsibilities:
- None
Travel:
- Up to 50%
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