Technical Solutions Analyst

4 weeks ago


La Porte, Texas, United States Mistras Group Inc. - Corp Full time
Job Summary

We are seeking a highly skilled Technical Solutions Analyst to join our team at Mistras Group Inc. - Corp. The successful candidate will be responsible for providing top-notch IT infrastructure support to our offices, ensuring seamless connectivity, hardware and software maintenance, and local server support.

This is a fantastic opportunity for a motivated and detail-oriented individual to take on a key role in our IT department and contribute to the success of our organization.

Key Responsibilities:

  • Provide exceptional customer service to our local offices by resolving Help Desk tickets efficiently.
  • Deliver solutions to hardware and software problems using troubleshooting expertise and research.
  • Ensure continuous connectivity by reporting and resolving local or wide area network problems.
  • Establish or modify user access to systems through user creation, change, or termination following policies and best practices.
  • Work with Infrastructure teams to maintain acceptable functionality of local servers, including software updates and hardware maintenance.
  • Provide remote communication through connectivity of mobile devices to Mistras email.
  • Work with Infrastructure teams to recommend cost-effective and technically sound hardware or software solutions to business management.
  • Participate in IT projects as needed.
  • Reduce operational risk through accurate documentation of infrastructure and systems.

Requirements:

  • Wintel based hardware, software, and Operating Systems.
  • Microsoft servers, Active Directory administration, and troubleshooting.
  • All office productivity applications and suites, including Adobe, Microsoft Office, Visio, and Project.
  • Understanding of network technologies and concepts.
  • Associates Degree in Computer Technology and/or equivalent experience.
  • Industry certifications (A Plus, MCP, etc.) preferred.

Working Conditions:

  • Frequent lifting up to 30 lbs.

Supervisory Responsibilities:

  • None

Travel:

  • Up to 50%

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