IT Technical Support Specialist
21 hours ago
Lee Kum Kee, a global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide. With over 200 products, we take the mystery out of cooking authentic and delicious Asian foods in the comfort of your kitchen.
Our company is committed to providing authentic and innovative condiments and sauces featuring the highest quality ingredients. With a unique management culture, stringent quality control, and superb products, we have achieved recognition and won numerous awards.
Job SummaryThe IT Technical Support will provide technical and system administrative support to both divisions, including personal computer and mobile device support, systems operation, installation, upgrades, and recoveries.
Key Responsibilities- Install, configure, and administer personal computers on Windows and mobile devices.
- Implement, support, and troubleshoot various production applications.
- Respond to desktop break-fix situations and inform stakeholders about ongoing repair efforts.
- Install new software releases, upgrade systems, evaluate and install patches, and resolve software system-related problems in Microsoft Windows.
- Monitor system performance and make recommendations for additional resources or hardware.
- Assist with troubleshooting and user problems and recommend automated tools for monitoring.
- Enforce and apply IT security policies and perform system and server administration and operation.
- Ability to travel as needed to meet business needs.
- Bachelor's degree in Computer Science, Engineering, or related field and minimum of 2 years of experience and/or training.
- CompTIA A+ Certification is a plus.
- Familiarity with various concepts, practices, and procedures in the information technology industry.
- In-depth knowledge in Microsoft Technology, including Windows Client Operating System, Active Directory, Exchange Email, Firewall, and backup and restore technology.
- Analytical skills and basic network troubleshooting skills are required.
- Strong customer service skills are required.
- Excellent written and verbal communication and presentation skills in English.
- Chinese language skill would be advantageous.
- The work environment is usually moderate, and this position is often in office settings or at the plant and warehouse locations.
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