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Patient Care Coordinator
4 months ago
We are currently seeking an experienced Patient Care Coordinator to join our team in a pleasant and supportive work environment. In this role, you will be a primary point of contact and administrative liaison to the patients we serve. Responsibilities will include patient intake and registration, insurance verification and followup, and playing a key role in our ongoing patient engagement and retention efforts.
Responsibilities:
- Respond to prospective patient inquiries, providing information, answering questions, and coordinating follow-up responses when needed.
- Greet new patients who will be receiving care at KETA Medical Center’s offices, via phone, e-mail, and in-person when possible.
- Coordinate and collect pertinent demographic information to register patients in KETA’s systems and electronic medical record (Osmind) following company protocols and HIPAA requirements.
- Collect and verify patient insurance information and eligibility, as needed. Track all aspects of patient history during treatment to facilitate insurance reimbursement.
- Serve as the primary administrative point of contact for each patient’s individual journey during duration of treatment. Help respond to any issues or concerns that arise, escalating as appropriate.
- As a member of the KETA care team, implement and help advance patient engagement and retention activities on an ongoing basis.
- Support KETA’s individual treatment centers with special events and openings.
- Perform other duties as assigned.
Qualifications:
- 3+ years related work experience in a healthcare environment.
- Strong interpersonal, communication (oral and written), organization and project management skills; excellent attention to detail.
- Independent self-starter with a positive attitude, sense of urgency, and a commitment to providing exceptional customer service and patient care.
- Demonstrated track record of achieving and/or exceeding individual and organizational goals.
$75,000 / year base salary, plus quarterly and year end bonus eligibility. PTO, Paid Holidays, Matching 401(k) are also offered; we do not currently offer health insurance benefits.
Location:
On site, rotating among our offices in Manhattan, Oradell, NJ, and Westchester. Interoffice travel expenses will be reimbursed.
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