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Front Desk Key Holder

3 months ago

Fishers, United States The Woodhouse Day Spa - Indianapolis Full time
Job DescriptionJob DescriptionFront Desk Key Holder

Job Summary

As a Key Holder you exhibit an aptitude for managerial responsibilities. Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers expectations and inspires them to come back often.

You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets.

If you are an ambitious self-starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry

Our Core Values
Lead with a Servant Heart
Be the Best You
Stay Curious
It's all in the Details
Show Up

Responsibilities for Key Holder
Arrive early to open & leave late to close the spa
Experience with point-of-sale software
Ensuring the spa is in perfect condition, clean and organized for our guests.
Help drive retail sales and prebook appointment schedules
Operating the alarm system, including setting and disarming.
Attending to guests requests.
Communication with leadership on spa and teams needs
Overseeing the cleaning and delivery staff
Identify problems with working conditions and share with leadership team.
Assume management responsibilities in the absence of the Spa Director or Assistant Managers.

Qualifications for Key Holder
Prefer 2+ years of sales or Hospitality experience.
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Ability to work in a fast past environment.
Attention to detail with a commitment to high standards.
Complex computer skills
Must be available for early and late shifts as well as weekends
Professional demeanor and friendly nature
Good written and verbal skills
Reliable transportation to the store
. Ability to sell product and re-book guests for future appointments.

The Good Part Our Commitment to You:
Competitive Compensation with Monthly Bonus Incentive
Paid Time Off
Generous discounts on spa services and products
The Woodhouse Way paid training program
Healthcare, Vision and Dental Benefits
401K
Annual reviews with pay increase opportunities