Landlord Engagement Coordinator

Job Title: Landlord Engagement Coordinator

Overview of Duties and Responsibilities:

The Landlord Engagement Coordinator as part of the Homeless Recovery Services team, is responsible for facilitation of clients into housing and recruitment and retention of landlord partners. The Landlord Engagement Coordinator works closely with Rapid Rehousing and Permanant Supportive Housing (PSH) Scattered Site clients and staff under the supervision of the Director of Housing and Supportive Services.

Education, Licensure and Experience Requirements:

Education: High School Diploma or GED required

Possession of a bachelor’s degree (BA/BS) is preferred.

Minimum Required Experience:

• Experience in housing navigation, property management, case management, care coordination, discharge planning, and/or experience working with elderly or disabled populations.

Job Knowledge and Comprehension

• Primary Job Role

The Landlord Engagement Coordinator as part of the Homeless Recovery Services team, is responsible for facilitation of clients into housing and recruitment and retention of landlord partners. The Landlord Engagement Coordinator works closely with Rapid Rehousing and Permanant Supportive Housing (PSH) Scattered Site clients and staff under the supervision of the Director of Housing and Supportive Services.

Essential Job Duties

• Primary Job Duty:

Housing Navigation & Landlord Engagement

• Actively recruit new landlords to increase network of landlord partners.
• Foster relationships with existing landlords, including responding to concerns, provide communication around move-outs, and providing mediation support as needed
• Ensure units meet regulatory requirements through performing Housing Quality Standards (HQS) or equivalent inspections, rent reasonableness, and Fair Market Rent (FMR) calculations.
• Assist clients in navigating the housing search and lease up process.
• Work closely with clients, case managers, navigators, and landlords to coordinate move-ins.
• Facilitate move-outs, lease renewals, relocations and changes in ownership as needed.
• Create and maintain list of units available through Landlord partners.
• Provide guidance to clients so they understand their lease agreements, their rights, and lease obligations.
• Maintain appropriate documentation in both HMIS and ECO, ensuring housing status and progress made towards housing outcomes are communicated clearly.
• Coordinate services daily with HRS staff, outreach programs, homeless shelters, domestic violence shelters, CAM intake staff, and CAM Lead Agency staff.
• Attend community meetings pertaining to service coordination, i.e. PSH Case Consult meetings.
• Work closely with people experiencing homelessness to help them obtain housing.
• Attend all lease signings with assigned clients.
• Review and explain the lease agreement and the program guidelines with all incoming clients. Upload a copy of the lease, Rental Unit Information Form, Housing Quality Standards Inspection, and house rules into ECO.
• Assist clients who have been pulled from the Housing Choice Voucher waitlist with the lease up process.
• Document services within 24 hours for non-face to face services; 48 hours for face-to-face services.
• Attain and maintain a comprehensive understanding of government regulations concerning the HUD definition of homeless and chronically homeless, and how they apply to federal, state, and local homeless services programs.
• Understand and practice the Housing First model in all interventions.
• Maintain relationships with all community partners.
• Develop and maintain relationships with external organizations and entities in the interest of coordinating services for NSO clients.
• Participate in required initial and ongoing training as directed by HRS specific guidelines and NSO requirements.

Case Documentation

• Completes progress notes in two electronic record keeping systems (HMIS & ECO) according to agency policy.
• Uploads all required housing documents into HMIS & ECO.
• Maintains copies of all housing related documents within the client’s record.
• Completes and makes corrections to reports within time frames requested by supervisor.

Consultation:

• Receives introductions and assignments, provides weekly caseload reports and makes recommendations to the professional team.
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings.

Accessing Community Resources:

• Develops and maintains a working knowledge and relationship with providers of resources for clients.

Other:

• Includes all other duties as assigned by the supervisor.

Administration

• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Works effectively with others to accomplish goals/resolve problems.
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.
• Does not disrupt operations by being habitually tardy or absent; works as scheduled.

Professional Skills

• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.
• Models the Pillars and guiding principles of NSO.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride, and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.

Working Conditions and Necessary Capabilities

• Works in an office setting and within the community; uses a computer, telephone and other office equipment as needed, to perform duties.
• Employee work location will have a collaborative office-style setting, in addition to working in the community (i.e., homeless shelter, service setting, etc.)
• The noise level in the work environment is variable, due to frequent contact with clients.
• Bends, stoops, and reaches to file, search for and retrieve documents, cleaning supplies or other items.
• Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing, and filing.
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Frequently required to sit, walk, and stand.
• May lift up to 25 lbs while assisting with client move-ins.
• May have exposure to cleaning chemicals as needed
• May have potential exposure to airborne infectious agents, blood and/or bodily fluids during medical emergencies.

DISCLAIMER MESSAGE: The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.

NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status