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Accounts Receivable Specialist

2 months ago

Wilsonville, United States Life Flight Network Full time
Job DescriptionJob Description

Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.

Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.

Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight

JOB SUMMARY:

The Accounts Receivable Specialist is responsible for completing follow up on patient accounts to reduce delays in reimbursement. This includes calling responsible parties, accessing insurance websites/payment portals, health care facilities, and government agencies to reach resolution. The Accounts Receivable Specialist is responsible for ensuring progress is being made and accounts are advancing through the billing cycle. The Accounts Receivable Specialist identifies when accounts require escalation and ensure proper escalation protocols are followed. This role is essential in maintaining overall quality goals for transport billing.

QUALIFICATIONS:

  • Bachelor’s degree preferred, high school degree or equivalent required. May substitute direct years of experience in similar position for educational years.
  • Minimum 3 years of claims, billing and collection experience
  • Prior collections or medical billing experience with a basic understanding of ICD10, HCPCS, and medical terminology preferred
  • Certified Ambulance Coder Certification, Certified Coder and/or Ambulance Billing experience preferred
  • Excellent written and verbal communication skills and ability to communicate clearly and concisely
  • Ability to work in fast paced environment; provide vision and the ability to execute goals and objectives with a high degree of accuracy
  • Strong interpersonal skills and the ability to communicate at all levels of the organization and external customers; can-do attitude, willingness to ‘dig in’ where needed
  • Ability to multitask; able to prioritize tasks by levels of importance and urgency
  • Understanding of HIPAA rules and compliance
  • Working knowledge of Medicaid, Medicare, and Commercial Insurers’ billing processes and requirements

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

  • Make telephone calls to patients/hospitals/insurances/facilities/attorneys as needed to research claims or obtain claim specific information
  • Contact insurance carriers to inquire upon the status of past due accounts
  • Follow up on self-pay accounts, which includes, but is not limited to, contacting patients by telephone to inquire about insurance coverage or establish payment plans
  • Maintaining established workflow to keep aging accounts at a minimum. This includes, but is not limited to, daily follow up on unpaid claims as well as follow up on accounts that have reached collections
  • Utilize systems to locate claim specific information
  • Ability to review provided documentation and determine appropriate actions
  • Process the various determinations received from payors and route claims to promote progression through the billing process. This includes, but is not limited to, appeals, corrected claims, utilization review and redeterminations.

CORE ACCOUNTABILITIES:

1. TEAMWORK: Cooperation, adaptability, flexibility, communication, dependability, supports team goals.

  • Works collaboratively with all departments.
  • Establishes and maintains open communication to enhance team effort.
  • Demonstrates flexibility in response to unexpected changes in work volume, emergencies, staffing and scheduling.
  • Fulfills work schedule and commitments.
  • Looks for opportunities to assist co-workers.

2. RESPECT AND CARING: Compassion, customer relations, professional behavior, confidentiality, valuing diversity.

  • Uses interpersonal skills that convey a positive and supportive attitude.
  • Must be able to function effectively in unpredictable, stressful situations.
  • Uses discretion in discussions related to staffing or personal concerns.
  • Gives constructive feedback in a non-blaming, positive and confidential manner.
  • Makes continuous effort to identify opportunities to meet/exceed customer needs and expectations.
  • Demonstrates commitment to understanding and valuing individual differences and fosters an environment of acceptance, fairness and mutual respect.

3. EFFECTIVE USE OF RESOURCES: Effective use of time, people, supplies, safe and attentive work practices.

  • Works in a safe manner.
  • Maintains a safe and clean work environment.
  • Promotes cost effectiveness through the proper use and conservation of supplies and equipment.
  • Identifies cost saving measures.
  • Reports needed repairs or potential hazards to the appropriate department as soon as identified.
  • Reports all on-the-job injuries and seeks medical attention as appropriate.
  • Responsible for upholding safety, LFN’s safety culture and reporting and reinforcement of Safety Management System principles.

4. INITIATIVE: Self-motivation, takes on project willingly, acts on opportunities to improve, and contributes new ideas.

  • Takes the initiative to identify and solve problems.
  • Supports improvement and innovation in the workplace.
  • Demonstrates awareness of and supports LFN goals through participation in continuous quality improvement and company activities.
  • Promotes professional development and contributes to the professional growth of others.

BENEFITS

  • LFN offers competitive compensation above industry standard
  • Medical (Company pays for employee 100%)
  • Dental (Company pays for employee 100%)
  • Vision (Company pays for employee 100%)
  • Life/AD&D (Company pays for employee 100%)
  • Short & long term disability (Company pays for employee 100%)
  • 401k – with 100% vested employer contribution
  • Tenure bonuses
  • Adoption assistance
  • Paid parental time off
  • Bereavement leave (including pets)
  • Tuition/Training reimbursement
  • Paid volunteer time
  • Employee Recognition Awards
  • A generous paid time off plan starting at almost 4 weeks a year for full time employees
  • Wellness Reimbursement Program
  • Life Flight Network Membership
  • Dog friendly work environment

    All candidates are subject to drug screening and background investigation.

    Life Flight Network is an equal opportunity employer