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Associate Account Manager

2 months ago

Wilsonville, United States Orepac Holding Company Full time
Job Title: Home Center Associate Account Manager - Doors

Pay & FSLA Status: Competitive Compensation, D.O.E.; Salary exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 40 hours annually

Management Position: No

Branch Location: Corporate office in Wilsonville, OR (hybrid flexible)

POSITION SUMMARY:

The Home Center Associate Account Manager is responsible for program development and execution of associated initiatives with the assigned home center for the assigned product line (doors). This role also works closely with the sales team for the account on product and process training for customer associates, as well as provides personnel development for OrePac employees.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has a strong relationship management background and excellent program development, communication, and customer-facing skills.

COMPENSATION & BENEFITS PACKAGE:
  • Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.
  • Medical, dental, and vision insurance up to 70% paid by OrePac.
  • FREE Informed Health Line and Health Advocates.
  • Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
  • Flexible Spending Account (FSA) available.
  • FREE Employee Assistance Program (EAP).
  • FREE life and Long-Term Disability (LTD) insurance.
  • Short-Term Disability (STD) insurance available.
  • Accident, Hospital Indemnity, and Critical Illness plans available.
  • 401K with up to 3.5% OrePac contribution.
  • Paid time off (PTO) as specified above.
  • Paid sick time as specified above.
  • 7 paid holidays annually.
  • FREE gym membership.
  • Employee discount.
ESSENTIAL DUTIES & RESPONSIBILITIES:

Account Management:
  • Work with customer contacts at the corporate, regional, and local levels.
  • Determine key performance metrics with account leadership and set up tracking systems to audit category performance.
  • Create new programs for the evolving business channels through the assigned home center customer.
Program Development:
  • Work with supplier contacts, customer contacts, and internal business units to develop new product programs to introduce to the assigned home center.
Program Execution and Maintenance:
  • Work with internal business units (supply chain, operations, I.T., and others as needed) to execute new programs and updates to existing programs.
  • Audit existing programs to evaluate assortment, pricing, and operational performance.
  • Present recommended changes and oversee program update projects.
  • Evaluate financial performance on programs and create corresponding development plans.
  • Analyze space performance of SKU’s and work on corresponding plan-o-gramming.
Store Support:
  • Travel to assigned home center stores across the West to evaluate team performance and assess the competitive landscape.
  • Train internal employees on how to perform product knowledge training sessions for assigned home center associates.
  • Work with internal business units (I.T., marketing, finance, account services, and others as needed) to develop training collateral and sales aids for associated programs.
Projects and Report Outs:
  • Organize and run projects for initiatives with associated categories.
  • Create summary project report outs for internal and external stakeholders.
  • Develop Key Performance Indicator (KPI) dashboards for associated programs.
  • Track and report out program performance in both presentation and executive summary formats.
  • Prepare business review presentations to demonstrate performance against targets and what adjustments will be implemented to drive account growth.
REQUIRED SKILLS:
  • Ability to travel up to 25% of the time to assigned home center stores. Lodging and meals will be provided by OrePac.
  • Highly relational and able to communicate clearly at multiple layers of the business.
  • Ability to develop a program and corresponding plan for implementation.
  • Confident math skills (algebra, writing formulas and functions in Excel).
  • Ability to evaluate program and product performance.
  • Understanding of how to assess competitive opportunities and threats.
  • Highly organized and detail oriented.
  • Great follow-up skills through both e-mail and phone calls.
  • Proficiency in Microsoft Office programs, including Excel (queries, formulas, pivot tables), Word, PowerPoint, and Outlook.
  • Comfortable learning new work systems (i.e. customer data portals and organizational ERP).
  • Ability to write routine reports and business correspondence.
  • Excellent communication skills. Ability to communicate clearly and concisely in written and verbal formats. Comfortable speaking in front of groups of people consisting of employees, customers, and/or members of leadership. Skilled at summarizing and presenting program proposals to both internal and external audiences.
  • Confident public speaking skills.
  • Ability to work with various types of personalities to achieve results.
  • Ability to work on multiple projects and assignments throughout the day and reprioritize as necessary.
  • Professional demeanor in representing the organization and strong interpersonal skills.
  • Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
REQUIRED EDUCATION & EXPERIENCE:
  • Bachelor's degree in Business, Economics, Finance, or a related field.
  • Background working in the building materials industry, preferred but not required.
  • Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.
PHYSICAL DEMANDS:
  • Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • Ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
WORK ENVIRONMENT:
  • This position operates in a professional office environment.
  • The noise level in the work environment is generally quiet.
  • This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
  • This position will travel to assigned home center locations up to 25% of the time.
DRESS CODE:
  • All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.
SAFETY DUTIES & RESPONSIBILITIES:
  • Report all incidents and accidents to one’s immediate supervisor within 24 hours.
  • Maintain the work area in a safe and healthful condition.
  • Report, and whenever possible correct, unsafe working conditions to branch leadership.
  • Operate vehicles while in the course of employment in a safe and lawful manner.
  • Provide assistance to reduce or eliminate workplace hazards.
  • Comply with company drug testing policies and procedures.
  • Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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