Manager, Internal Communications

Manager, Internal Communications

About Heritage Environmental Services
Headquartered in Indianapolis with over 1,600 employees across the United States, Heritage Environmental Services proudly provides safe and compliant industrial waste management solutions to clients across the country. Our legacy of environmental leadership was founded on the precipice of the environmental movement in the 1970s, and since our inception, we've been solving complex problems in the name of a cleaner world. We take pride in providing a full suite of tailored environmental service solutions - from proper management of hazardous and special waste via our transportation and disposal services and emergency response to onsite support and technical solutions - to thousands of customers in hundreds of industries.

At Heritage, it is every employee's responsibility to ensure Health & Safety is the number one priority by following policies, processes, and acting in a safe manner and ensuring that other employees are always aware of this. Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor Heritage to just the work identified. We expect that each employee will offer his/her services and experience wherever and whenever necessary to ensure the success of our endeavors as it is core to our business that everyone has the freedom to learn and grow.

EQT Infrastructure VI fund ("EQT Infrastructure") assumes a majority position of Heritage Environmental Services.

About EQT
EQT is a purpose-driven global investment organization with EUR 232 billion in total assets under management (EUR 128 billion in fee-generating assets under management), within two business segments - Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia-Pacific and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership.

The Future of Heritage Environmental Services
Heritage's goal is to become the fastest growing and most profitable hazardous waste platform powered by industry-leading, end-to-end capabilities, that allow us to be the most compelling choice for our customers - delivered by a high-performing organization that loves to solve, learn, and grow.

Manager, Internal Communications

Primary Purpose:
The Manager, Internal Communications is responsible for developing efforts to bring the company narrative to life for employees through omni-channel approaches to ensure all employees are appropriately informed and seeks to strengthen employee pride in the organization. This position will also support integration planning and onboarding communications for acquired colleagues during M&A activity to ensure a positive experience and successful transition.

This role is new to the organization and will have the opportunity to help establish internal communication practices within the company. This role will report directly to the Chief Human Resources Officer.

Essential Functions & Requirements:

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
• Shapes the culture through strategic communications, garnering confidence and excitement around the future vision of the organization
• Drives improvements to our communication channels, editorial strategy and pioneers new approaches in support of employee engagement and talent imperatives
• Develops and successfully executes communication programs and supporting plans that strengthen colleagues' understanding of business goals, improves cross-functional communications, engages employees, and fosters the overall culture
• Collaborates across the organization on the development and execution of employee communication tactics, including Town Hall meetings, leadership team meetings, round tables, and other channels to facilitate connection to the Company's goals and business strategies
• Partners with CHRO and Leadership on prioritized global initiatives to develop and execute strategic communication plans
• Drafts communications that support the organization's readiness for internal and external changes; compiles talking points and provides support for company-wide events
• Contributes to team's editorial calendar, proactively looking for ways to drive employee understanding of the company strategy and create a cohesive experience centered in our passion for the services we provide to our customers
• Partners across the team to work within communication guidelines and pull through appropriate culture messaging and employee stories
• Proactively seeks out opportunities for organizational leaders to share their stories and further amplify the company narrative; crafts social media strategies on behalf of leaders and manages them to maximize impact
• Develops and executes comprehensive communication plan and change management strategies throughout pre-and post-close M&A deal stages to ensure a positive experience for acquired colleagues
• Interprets ideas and concepts into easy-to-understand and consistent messages; develops engaging and creative communications for broad and varied audiences
• Collaborates with Marketing team to align messaging across all communication channels
• Partners with and supports the Human Resources team through communications strategies focused on Employee Value Proposition (EVP), learning and development, performance management, and other initiatives
• Measures the effectiveness of communication activities and uses feedback to improve future efforts
• Completes other duties as assigned

Education:

• Bachelor's degree in Communications, Public Relations, Human Resources, Business Administration or Marketing (required)
  
  

Experience:

• 7+ years of experience in corporate internal and executive communications (required)
• Previous experience developing change management communications, specifically related to merger and acquisition integrations; in-depth knowledge of communication regulations during each stage of a deal (required)
  
  

Competencies:

• Excellent written and verbal communication skills; proven storyteller capable of creating compelling and engaging narratives, with the ability to present to senior leadership
• Strong knowledge of best-in-class internal communications practices and a keen interest in next-generation communications tools
• Excellent judgment and creative problem-solving skills, with the ability to navigate complex dynamics, anticipate future needs and make strategic decisions in a changing environment
• Strong strategic and problem-solving skills to effectively influence decision-making with a proven ability to build agreement on cross-functional communications and initiatives
• Strong technical skills with experience managing digital platforms and employee engagement tools
• Strong analytical skills to interpret data and provide actionable insights
• Exceptional organizational and project management skills with the ability to meet tight deadlines and balance multiple initiatives with competing priorities
• Regular and predictable attendance to perform the functions and requirements of this role
  
  

Benefits, Compensation, & Workforce Diversity:
Heritage offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with company match, and tuition reimbursement. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or status as a qualified individual with a disability.

A post-offer drug screen will be required.