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Product Manager

2 months ago

Scottsdale, United States SmartRent Full time
Job DescriptionJob Description

Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500™ list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year® 2023 —and we're just getting started.

Job Description

As a SmartRent Product Manager, you will be involved in every aspect of the product development lifecycle, from formulating the next innovative idea to working directly with end users, designers, engineers and stakeholders to implement key feature enhancements. You will be expected to push the boundaries of what's possible, while sharing our healthy obsession for quality and attention to detail. You will lead the ideation, technical documentation, and launch of product features that provide the best-in-class solutions. You will take a deep dive and learn the core business so you can empathize with our customers and end users to continuously improve the experience.

Responsibilities

  • Drive product development from existing feature enhancements to entirely new epics
  • Collect and translate business requirements into detailed technical documentation containing thorough acceptance criteria
  • Work hands-on with designers to constantly iterate and improve the UI/UX
  • Attend scrums, retrospectives and planning meetings while taking detailed notes with clearly defined action items
  • Participate in agile activities such as backlog grooming, feature prioritization and sprint planning
  • Define and ensure user acceptance and testing criteria is captured and followed throughout the QA
  • Maintain a direct line of communication with power users
  • Work closely with support, operations and sales to understand existing friction points
  • Aggregate feedback from all channels to drive priority
  • Create exciting release notes for internal teams and end users
  • Build and maintain user personas, journey maps and product roadmaps
  • Assist our design team in the creation of product prototypes, wireframes and mockups
  • Maintain internal training tools, user guides and knowledge base articles
  • Communicate effectively with all internal teams and external entities teams to set accurate expectations and proper timelines for product delivery

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Business or related technical degree
  • 2+ years of experience as a Product Manager, Business Systems Analyst and/or Jr. Product Manager capacity
  • Highly analytical and diligent personality with ability to constantly solve problems and quickly plan out new features
  • Expertise in researching, defining and documenting complex business processes
  • Ability to understand customer needs, business goals and competitive pressures with the ability to convert those into technical documents.
  • High aptitude to proactively develop customer relationships by empathizing, understanding, anticipating, and providing solutions to customer needs.
  • Experience defining a product roadmap and prioritizing features based on end user needs
  • Successful track record of collaboration with key stakeholders
  • Excellent communication and presentation skills
  • Efficient in Microsoft Office
  • Familiarity with JIRA, Confluence, Figma, Sketch, Amplitude, Gitlab, Github, Prototyping
  • Must be passionate about the business with a constant desire to learn more and improve the user experience

#LI-Onsite

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:

  • Do the hard work and go out of your way to deliver excellence
  • Own outcomes and learn from your mistakes
  • Are a collaborative and supportive team player; win or lose you lift others up
  • Value authenticity, other's perspectives, and diversity in the workplace
  • Have a passion for smart tech and the real estate industry

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