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Intensive Case Manager

2 months ago

Ann Arbor, United States Avalon Housing Full time
Job DescriptionJob Description

*HIRING BONUS: $750*


At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

Avalon is building out a new team of Intensive Case Managers as a part of a Michigan Department of Health and Human Services (MDHHS) Permanent Supportive Housing (PSH) Supportive Services Pilot aimed at demonstrating the effectiveness of quality supportive housing services. Through this pilot, Avalon was awarded a three-year grant to enhance the quality of our PSH programming by providing more intensive case management services to our highest- needs PSH tenants at a reduced 10:1 client to staff ratio.

Utilizing a "Housing First" approach, the Intensive Case Services Team works closely with the PSH Supportive Services Pilot population of focus to achieve housing stability and move beyond homelessness. This team also collaborates with community partners to ensure the coordinated delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of the individuals either through direct service or linkage to appropriate resources.

We are looking for team members that have extensive experience working with the population of focus and have been trained in the use of assertive engagement, motivational interviewing, harm reduction and trauma-informed care.

In addition to a competitive salary, here are some of the key benefits that Avalon staff receive:

Paid Time Off Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month

Medical Full-time employees can choose from three different medical insurance plans with dental, vision, and prescription coverage, including an option with no per-payroll premium contribution, even for families Your personal annual deductible is capped at $1,000.

Life and Disability Plans All staff working more than 16 hours per week are given Life insurance and Short- and Long-Term Disability plans, with Avalon covering the premium cost.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Job Responsibilities:

  • Provide ongoing, active outreach and creative engagement to tenants in their homes or out in the community
  • Conduct comprehensive assessments and help tenants develop action plans to achieve goals
  • Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans
  • Assist tenants in developing basic life skills including tenant rights and responsibilities and maintaining an apartment
  • Provide budgeting/financial literacy support
  • Negotiate and advocate with external community resources
  • Link tenants to employment opportunities and skill development opportunities
  • Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports
  • Assist tenants with conflict resolution among tenants and neighbors
  • Provide crisis intervention as needed
  • Work to build community and peer support among tenants including participation in community programming activities
  • Meet documentation requirements as dictated by program need

Supplemental Job Duties:

  • Participate in on-call rotation and occasional evening and weekend work as necessary
  • Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance

Required Qualifications

  • Bachelor's or Master's degree in a social or behavioral science or relevant field, or at least three years of relevant experience
  • Training in the use of assertive engagement, motivational interviewing, harm reduction and trauma-informed care
  • Minimum of one to three years' experience working with similar populations, including people who are homeless, people with mental illness, chronic health, and/or addiction disorders

Desired Skills and Abilities

  • Skilled in crisis response situations
  • Strong communication skills - both verbal and written
  • Positive and enthusiastic attitude and strong commitment toward helping those in need
  • Strong organizational skills
  • Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, experience with harm reduction and trauma-informed care
  • Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

A valid driver's license and reliable transportation is required.

Job Title: Intensive Case Manager

Reports to: Adult Residential Services Team Leader

Location: This position and office is based in Ann Arbor, MI.

Status: Full-time position, Salary, exempt *This is a 3-year term-limited position with the possibility of renewal.

Schedule: This full-time position is 40 hours per week, with some weekend and evening flexibility required.

Starting Wage: $47,500

Benefits: Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short and Long-term Disability plans, Employee Assistance & Wellness programs



Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.



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